Jada Freeman Email & Phone Number

Setup, End Date, and Refund Benefits on an individual basisLoaded EIB files for Data loads into Workday for Payroll ProcessCreated and Updated Pay input as neededWorked on the Terminated report for immediate pay statesProcessed Off-cycle Terminated EmployeesProcessed garnishments and child support deductionsAssisted and processed multi-state Payroll TaxesEmailed employees with missing direct deposit and tax setupActing as the initial degree of contact for inquiries and issues related to payroll from managers and employeesCreated and Updated Payroll Training documentation

Provided support to the Payroll Supervisor and Payroll ManagerAssisted with the implementation of UKG softwareAssisted with reviewing test scripts and documenting Pass/Fail resultsAssisted with training and support for payroll staffProcessed multi-state payroll on UKG up to 5000 hourly, salaried, and union employees on a weekly, biweekly, and bi-monthly basisProcessed unemployment taxes quarterly and Federal 940 & 941Processed garnishments, new hire, and termination paperworkProcessed unemployment and verification employment requestProcessed New Hire and terminated employee informationAnswered employee benefits questions, investigated and resolved issuesVerifying wage information for workers’ compensation claims

Apply problem-solving skills to resolve customer inquiries and disputes, and escalate using appropriate channels when necessary.Answer approximately 200 incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs.Meet and exceed daily productivity goals, including high call volume and appointment setting, and consistently earn top survey satisfaction scores.Provided prompt customer support with a professional, friendly, and patient attitude.Proactively memorized over 55 company products and services.Trained 15 new hires on company-specific policies, procedures, and compliance guidelines.Received a 5-star customer satisfaction rating through voice, chat, and email communications.Listened, diagnosed, and resolved technical issues guiding users through step-by-step solutions.