• Delivered quality customer service by overseeing residential program management to facilitate 84 clients with mental illness, drug abuse, and homelessness through crisis intervention support• Utilized CARES & AWARDS database to manage client care, systematically updating bedsheets, revising shift logs, and monitoring client charts to encourage patient safety• Performed emergency first aid and CPR to improve client health, calling 9-11 for severe cases• Communicated with suicidal clients through collaboration and relationship building, creating personalized plans to minimize risk• Systematically monitored clients every 15 – 20 minutes to avoid self-harm or prevent trouble• Worked with a team of 3 technicians to complete delegated tasks weekly, delivering training to improve shift performance, handle clients, and inspect rounds

Provided direct, live, virtual supervision, and guidance to teens. Planned and facilitated group activities during bunk-timeSupported teens during scheduled program activitiesKept daily log and reports using Microsoft Excel and Microsoft Word

• Managed an all-women production team of 15 employees by creating, directing, and producing Girl Talk, a new campus TV talk show, to highlight problems affecting women of color, including LGTBQ rights, college life, and the impact of COVID - 19• Gained hands-on leadership skills in TV production by shadowing Program Director, researching relevant social topics to create emotionally raw segment on LGBTQ+ politics and self-care to reach targeted female audience• Arranged and ran production and editing meetings, created set designs, handled equipment set ups, working with Editor to perform required edits, and oversaw daily control room operations to accomplish media goals• Facilitated with post-production goals, assembling shot by shot footage, adding music, and including visual and sound effects• Set up all technical equipment both on set and in the control room, manually entering scripts into teleprompter

• Provided administrative and creative support to assist the Producer, overseeing all production set operations• Delivered assigned tasks directly to talent, strengthening production goals• Organized and oversaw all production meetings, ensuring timely project delivery

• Researched relevant pop culture, hot entertainment topics, and news to create weekly content for The Oval, a campus TV show. • Presented personal feedback concerning John Witherspoon’s death, Matthew Knowles’ breast cancer scare, and controversial topics. • Actively partnered with reporters to deliver valuable reports to significantly increase college audience viewership.