24 HOUR FITNESS Northridge CA- Sales and Service Manager August 2024 -Build a high-performing team with a bench plan designed to achieve, exceed, and sustain our business results and create an environment that fosters the conditions for success of my club and team. -Inspire members and team to take the right steps in pursuing fitness goals within community.-Set challenging goals for myself and my team, including relevant metrics and action plans that will drive my business forward.-Generate leads/new business internally through member promotions, referrals, distribution of guest passes, and contacting leads generated via phone and adequately set appointments for leads.-Generates new business through lead management. 24 HOUR FITNESS Mission Hills CA - Sales and Service ExpertOctober 2022-Present -Execute care sales model with each guest and share how 24 Hour Fitness' products/services can meet fitness needs.-Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when customers visit.-Manage and follow up on leads by using Lead Management System, and utilize a daily planner to track and plan successful lead management and selling activities.-Develop first name relationships with members answering questions and concerns.

Experience in retail business fundamentals: department sales trends, inventory management and process efficiencyLearned and adapted to current technology needs.Moderate guest questions quickly on the spot.Scan, handle and move merchandise efficiently and safely, including frequent lifting or moving merchandise up to 40 pounds.Develop and preserve exceptional relationships with customers and assure emergency services availability at all times and sustain a positive and good body language.Assist to recruit and train all employees in providing excellent customer services and sustain records of purchases throughout the month and weekInspected merchandise to guarantee it is safe and effective for customers to buy.Ensure pertinent placement of all displays to promote sales and participate in various special and events to facilitate sales.Coordinated with customers and provide assistance to select and purchase merchandise and place all special orders and uphold inventory processes throughout store and backstock basement.Meet pick and pack productivity expectations and company goals.Complete return to stock tasks according to best practice.Manually load outbound orders into 3rd party carrier trailers (Enhanced Ship from Store locations only).Leverage appropriate escalation tools to solve process and/or guest issues; notify leader(s) as needed.

-Supervised handling money and club funds.-Chaired making intelligent decisions to resolve guest matters in order to positively impact guest experience.-Mentored and led unique customer contact and situations.-Marketed various services and products.

Formulated private instruction to individual and small groups of students to enhance academic performance, improve occupational skills and prepare for academic tests.Teach students study tactics, dictation, and test taking strategies.