Jada Thomas Email & Phone Number

Dallas, Texas, United States

Dallas, Texas, United States

• Developed conceptual concierge programs to enhance the overall customer experience to include security screening and elevated customer service.
• Coordinated and provided lead work over various customer relations programs to interact and delight customers.
• Developed the airport's VIP/ Concierge program by monitoring customer complaints and concerns.
• Provideddaily oversight and supervision for a team of Concierge and CustomerRelations Agents.: Tracked bes practices cuing me senie Gone way one and Customer Relationsprograms and initiatives as compared to other.
• Coordinated customer resolutions with both internal and external stakeholders.Thomas Page 1272,819
• Administered various customer databases, tracks, and trends program performance metrics, and provides progress reports to leadership on success in the areas of VIP services and overall customer experience.

Dallas-Fort Worth Metroplex

• Responsibilities included extensive travel throughout Texas, Oklahoma, and Louisiana for business development purposes.
• Expert level knowledge in media advertising/marketing
• Additionally, to daily tasks include bookkeeping to ensure financial accuracy and organization.
• Coordinate and facilitate employee meetings and outings to foster team cohesion and morale.
• Provided Leadership for Special and private events to bartenders and serving staff as needed.
• Planning, scheduling, and hosting various events, utilizing both online and offline marketing strategies.

Dallas, Texas, United States

• Managed the day-to-day handling of all social media channels such as Facebook, Instagram, LinkedIn, Twitter, Pinterest, TikTok, Snapchat, Tumblr, and YouTube, adapting content to suit different channels and audiences.
• Created and coordinated original and engaging multimedia content across multiple social platforms.
• Developed, launched, and managed new competitions and campaigns to promote the bars brand.
• Curated and executed a dynamic social media strategy to enhance the online presence and reputation of this local bar.
• Developed and published compelling content, including photos, videos, and promotions, to attract and engage target audiences.
• Cultivated and managed vibrant online communities, responding to comments, messages, and reviews in a timely and professional manner.

Bachelor'S Degree, Mass Communication/Media Studies

Education record

Bachelor'S Degree, Communication, Journalism, And Related Programs

Communication, Journalism, And Related Programs