Jada Thomas Email & Phone Number

Sacramento, Ca, Us

Dallas, Texas, United States

Dallas, Texas, United States

• Developed conceptual concierge programs to enhance the overall customer experience to include security screening and elevated customer service.• Coordinated and provided lead work over various customer relations programs to interact and delight customers.• Developed the airport's VIP/ Concierge program by monitoring customer complaints and concerns.• Provideddaily oversight and supervision for a team of Concierge and CustomerRelations Agents.: Tracked bes practices cuing me senie Gone way one and Customer Relationsprograms and initiatives as compared to other globally leading airports in this field.Developed and administered training for Concierge and Customer Relations Agents.• Coordinated customer resolutions with both internal and external stakeholders.Thomas Page 1272,819• Administered various customer databases, tracks, and trends program performance metrics, and provides progress reports to leadership on success in the areas of VIP services and overall customer experience.• Coached, mentored, and challenged staff and championed continuous improvement, including devising new strategies and new opportunities.• Overseen the comprehensive planning and execution of events, including budgeting for quarterly and annual events, meticulously managing resources to optimize efficiency and cost-effectiveness.• Fostered culture of teamwork and collaboration through strategic team-building initiatives, nurturing a supportive and cohesive crew environment.

Dallas-Fort Worth Metroplex

Responsibilities included extensive travel throughout Texas, Oklahoma, and Louisiana for business development purposes.• Expert level knowledge in media advertising/marketing• Additionally, to daily tasks include bookkeeping to ensure financial accuracy and organization.• Coordinate and facilitate employee meetings and outings to foster team cohesion and morale.• Provided Leadership for Special and private events to bartenders and serving staff as needed.• Planning, scheduling, and hosting various events, utilizing both online and offline marketing strategies.

Dallas, Texas, United States

• Managed the day-to-day handling of all social media channels such as Facebook, Instagram, LinkedIn, Twitter, Pinterest, TikTok, Snapchat, Tumblr, and YouTube, adapting content to suit different channels and audiences.• Created and coordinated original and engaging multimedia content across multiple social platforms.• Developed, launched, and managed new competitions and campaigns to promote the bars brand.• Curated and executed a dynamic social media strategy to enhance the online presence and reputation of this local bar.• Developed and published compelling content, including photos, videos, and promotions, to attract and engage target audiences.• Cultivated and managed vibrant online communities, responding to comments, messages, and reviews in a timely and professional manner.• Coordinated with the marketing team to promote special events, happy hours, and promotions.• Analyzed social media metrics and insights to optimize performance and to increase engagement and foot traffic.• Researched and evaluated the latest tools and techniques to find new and better ways of measuring social media activity.• Maintained current social media trends and best practices to ensure the bar maintains a competitive edge in the digital landscape.• Optimized content to further encourage community interaction and engagement.• Formed key relationships with influencers across social media platforms.

Bachelor'S Degree, Mass Communication/Media Studies

Education record

Bachelor'S Degree, Communication, Journalism, And Related Programs

Communication, Journalism, And Related Programs