April M. Johnson Email and Phone Number

Highly motivated and detail-oriented Human Resources Professional with over 20 years of experience in Policy and Benefits Administration. Experienced in building strong relationships with diverse groups and working well with others. Proven success of establishing positive working relationships with upper management, middle management, employees and vendors at all levels within an organization. Excellent Customer Service and Administrative background, including: Human Resources, Policy and Benefit Administration, Employer Group Relations, Company Policy and Procedures. Extensive knowledge of principles and processes for providing employer, employee, and customer personal services. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Experienced and well versed in multiple lines of Insurance – Manage Care Plans, 401k, Retirement plans, Health and Welfare, Medicare Supplement, Employer Group Benefits, Life and other benefits to active and retired employees.

Full Benefits Administration of employee health and welfare benefit programs, ensuring adherence to company policies and ERISA regulations. Precisely processed benefit changes in alignment with Company Plan Document(s) and ERISA guidelines. Led benefits processing, including enrollments, terminations, life event changes, beneficiaries, and death claims, within established timelines; also led the open enrollment process on a collaborative level. Conducted quality checks of benefits-related information to maintain data integrity and accuracy. Addressed inquiries from employees, associates, and vendors regarding benefit regulations. Guided dependent verification process by promptly processing reported changes. Documented, maintained, and updated process documents and workflows, collaborating with management on HR SOP changes. Verified the accuracy of benefits enrollments in the HRIS to provide vendors with precise eligibility information. Aided staff regarding benefits claim issues and plan changes. Responded to inquiries from managers and employees regarding plan provisions, benefits, enrollments, status changes, and general inquiries. Partnered with payroll to ensure accurate processing of employer contributions and payroll deductions.

• Coordinate daily benefits processing. Handle enrollments, terminations, life event changes, beneficiaries, and death claims within a structured and time-bound schedule.• Administer employee health and welfare benefit programs• Ensures benefit changes are processed in accordance with Company Plan Document(s) and in accordance with ERISA• Respond to end-user, associate, and vendor inquiries concerning policies, procedures, guidelines, rules and regulations• Has a complete understanding and knowledge of required legal compliance (i.e. HIPAA and proper maintenance of PHI, QLEs and COBRA requirements)• Supports dependent verification process by processing changes, as reported• Provide support to benefit integrations for mergers and acquisitions• Maintain accurate records in HCM• Document, follow and revise process documents and workflow, as needed. Partners with management on any HR SOP changes.• Administration of all benefits and retirement programs, including medical, dental, vision, life insurance, short- and long-term disability, and 401(k) plan.• Ensures the accuracy of all benefits enrollments in the HRIS to provide vendors with accurate eligibility information.• Performs quality checks of benefits-related data.• Assists employees regarding benefits claim issues and plan changes.• Distributes all benefits enrollment materials and determines eligibility.• Enrolls employees with carriers and process life status changes.• Responds to benefits inquiries from managers and employees on plan provisions, benefits, enrollments, status changes and other general inquiries.• Assists with the open enrollment process.• Provides necessary reports for allocation/billing charges.

-Daily administration and maintenance of health/welfare benefit plans, defined benefit, 401K retirement plans, benefit programs-Function as Liasion between internal/external clients, employees, vendors -Prepared and maintained files related to employee services -Assisted in the development and implementation of policies, procedures, benefit programs, complex projects supporting Human Capital programs/functions -Led Unum Life automation project, developing interfaces, streamlined Life Insurance enrollment/eligibility process. Abandoned manual processes, fully automated the Guaranteed Issue enrollment, EOI processing, and age reduction coverage-Reconciled various data to ensure accuracy, compliance, and control measures maintained-Conducted Open Enrollment, new hire orientation, employee workshops, educating on benefits programs available -Developed and conducted surveys and/or research on a variety of Human Capital issues -Audited HRIS benefit records weekly/monthly ensuring the accuracy of premium deductions, plan eligibility, participation, calculations, formulas transmitted on data interfaces to vendors/carriers -Spearheaded successful employee engagement and communication marketing campaigns -Interfaced proactively with employees, carriers, vendors, consultants on benefits administration such as eligibility, claims processing issues, or escalated issues-Processed benefits enrollments for new hires, retirees, pension plan enrollees, family status changes, life insurance EOI -Prepared, processed, maintained files related to Qualified Medical Support Orders, Qualified Domestic Relations Orders, death claims-Resource to management by providing assistance with implementation of new/current benefit plans, policies, procedures, related programs -Pre-Production System Configuration Testing -Conducted pre/post retirement counseling, educating on available options, providing all necessary paperwork, projected pension estimates.

-Responsible for daily administration of all benefit programs. Provides support to internal clients and external clients in the areas of health and welfare, defined benefit and defined contribution retirement plans-Communicate with employees on benefit issues, enter information into the system, verify employee information is all entered correctly, research and resolve benefits issues, process employee paperwork, process insurance changes for change of status events, etc.-Acts as a liaison with carriers, vendors, and consultants on benefits administration matters, such as eligibility, claims, or escalated employee/member issues, working to resolution-Coordinate and process life insurance claims-Acts as a resource to management by providing assistance regarding benefit plans, policies and procedures and related programs-Advise employees and managers regarding benefits processes and ensure that proper documentation is received, recorded and communicated to employees and appropriate personnel-Communicate with vendors to ensure employee concerns/complaints are resolved in a timely and equitable manner within guidelines of the plans-Acts as a liaison with carriers, vendors, and consultants, on related matters-Conducts employee workshops and educates employees about health insurance and related benefits programs-Perform other duties as assigned

-Senior point of contact responsible for understanding and administering Manage Care plans,Retirement plans,Health and Welfare, Medicare Supplement, Employer Group Benefits,401k, Life and other benefits to active and retired employees for an average of 80 employer groups -following enrollment procedures,administrative procedures to ensure that employees receive their benefits on a timely basis,in compliance with carrier contracts.Make changes to, reinstate, and cancel medical insurance policies-Coordinate,process life insurance claims,Acts as a liaison with carriers,vendors,employees on related matters-senior point of contact for retiree medical,supplemental medical,retirement plans,survivor benefits -preparing,processing,maintaining files related to Qualified Medical Child Support Orders and Qualified Domestic Relations Orders-Trained New Hires on verification,eligibility,benefits process-Compiled data on lapsed insurance policies to determine automatic reinstatement according to company policies.Coordinated,initiated,participated in conference calls related to implantation issues or any issue resolution needed with vendors,brokers,the employer groups directly.Reconcile premium payments as needed on each employer group- Responsible for enrollment of new employees during open enrollment periods as requested. Maintain the accuracy of HRIS insurance records by running reports weekly/monthly to submit to the Employer Groups/Brokers/HR Contacts,District Managers for review.Audit reports to ensure accuracy -Process,prepare,submit business or government forms,such as submitting applications for coverage to insurance carriers.Correspond with insured/Employer Group/Broker to obtain information or inform them of account status,past due premiums,lapses in coverage-Issued COBRA notification to members.

- Supported insurance adjusters and the Senior Vice President of claims for Workers Compensation, Property Casualty, Commercial Auto and General Liability insurance through their day to day duties. Set up Workers Compensation, property and casualty, commercial auto, and general liability claims- Set up the initial reserves, diaries, and issued acknowledgement letters for new claims. Completed ISO claims search reports for all adjusters. Also released payments for adjusters. Answered and directed telephone calls as appropriate department- Provided support for numerous assignments with in the claims unit. Screened, prioritized and redistributed mail and faxes. Knowledge of claim procedures, documentation, and medical billing procedures. Trained and guided other personnel in claim set up and preparation. Responded by telephone or correspondence to inquiries from claimants/third party payers and clarified insurance coverage to claimants-In charge of all of purged claim files sent to Iron Mountain, an off-site storage. Located, requested and scheduled delivery for purged files per request received from an adjuster or upper management. Responsible for entering new purged files, updating and maintaining accuracy for all purged claim files into the Iron Mountain database insuring future retrieval.

- Provided accounting support to CPA''s, managers, and the CFO in the Fixed Assets/Depreciation department. Maintained current and accurate fixed assets depreciation using Arthur Anderson A+ Software. - Initiated and reviewed posted Accounts Payable/Accounts Receivable batches, write up & record journal entries. Audited cash receipts and sales vouchers. Reconciled all earnest money, restricted cash, and permit accounts. - Coordinated and assisted with IBM A/S 400 training for other division offices. Prepared monthly close book financial schedules for CFO. Reviewed financial statements against closed book schedules to ensure balancing. Daily interaction with vendors regarding payment problems and financial schedules.