Jada Malone Email & Phone Number

Chicago, Illinois, United States

United States

gpac is a leading provider of full-service solutions to a broad range of clients throughout the US and globally. We can assist you with your specific staffing needs in these key areas:Comprehensive Search and Recruitment Services• Search and selection process. We use a proven, comprehensive strategy to secure the best talent• Confidentiality. We offer discreet search services to protect your company's confidentiality.Placement Services. We provide a complete range of integrated search services for direct and interim placement of candidates. Our research capabilities, industry expertise, extensive network of contacts, and determination allows us to find the top-performers that best fit your particular requirements.• Executive Placement. We place top-level, senior-executive candidates with backgrounds matched specifically to key positions using a retained search approach.• Management placement. We place top-performers in critical mid-management positions.• Highly Skilled Professionals. We provide services for the recruitment and placement of key highly-skilled professionals.

Illinois, United States

In my current role as a Customer Loyalty-Retention Specialist at AT&T, I have taken on the responsibility of designing and implementing customer retention strategies aimed at bolstering loyalty and engagement. Leveraging a combination of data-driven insights and customer feedback analysis, I have been instrumental in developing retention initiatives that have led to a demonstrable 15% increase in customer loyalty within just the first year of my tenure. Through adept negotiation skills and a proactive approach, I've been successful in resolving customer concerns, resulting in a notable 10% reduction in churn rate. My role also encompasses preparing detailed reports for sales managers, distilling complex data into actionable insights that inform future strategies. By collaborating closely with cross-functional teams, I ensure that our customer experience remains cohesive and aligned withbroader company goals, ultimately contributing to AT&T's ongoing success.

Las Vegas, Nevada, United States

During my impactful journey as a Lead Sales Representative at AT&T, I exhibited a remarkable dedication to driving sales growth and fostering a culture of excellence. With a commitment to ethical sales practices, I consistently surpassed sales targets, achieving an average of 120% of the monthly quota for DIRECTV and AT&T products. Leading by example, I guided a high-performing team of 10-15 sales representatives, instilling a sense of motivation that encouraged them to not only meet but exceed the minimum $600 commission standards. An integral part of my leadership approach was the daily execution of motivational morning meetings, a practice that enhanced team morale and contributed to an impressive 18% increase in overall sales. My role extended beyond sales, as I collaborated closely with regional managers to provide valuable field insights, aiding in the refinement of sales strategies and the introduction of new products. This multi-faceted experience allowed me to contribute significantly to AT&T's sales successes and the professional development of my team members.

Merrillville, Indiana, United States

In my capacity as a Supervising Life Insurance Agent at American Income Life, I demonstrated a keen ability to navigate the intricacies of insurance offerings while delivering unparalleled customer service. I specialized in creating personalized presentations that succinctly communicated coverage options to customers, leading to an impressive 20% increase in policy uptake. Beyond individual performance, I led a dedicated team of 5-7 agents, where my guidance and training fostered a culture of excellence. My commitment to organizational efficiency was evident as I implemented streamlined processes that reduced processing times by 15%, leading to a smoother client experience. Playing a pivotal role in the claims process, I meticulously monitored insurance claims, ensuring equitable resolutions that bolstered client trust and solidified the reputation of both clients and insurers. My contribution extended beyond my team, as I actively participated in industry seminars and workshops to remain at the forefront of insurance trends and regulations, ultimately better serving our clients and agents.