• Provide supervision and guidance to the Unix engineering group. • Install new releases of the Unix and Windows operating system and related software packages. Includes verification, problem determination and resolution, customization, and implementation.• Support and utilize the established VCU Computer Center process and tools for project management, technology change management, problem reporting and tracking, and maintain Server Inventory data.• Provide supervision and guidance for Red Hat Satellite and Puppet/Foreman implementations.• Develop new procedures and related documentation as needed.• Listen to and anticipate customer needs. Communicate frequently, clearly, accurately, and appropriately with customers, co-workers, supervisors, and subordinates. Respect the input of others.• Lead by example, demonstrating respect, honesty, timeliness, excellence, responsibility, accountability, good stewardship, compliance, and a commitment to integrity and ethical behavior in all activities, communication, and interaction with peers and customers.• Maintain a current level of knowledge on topics within the computer industry. Includes attending class, seminars, and vendor presentations, reading manuals and trade journals, use of the Internet, and conversing with peers.• Apply problem solving, logic, and reasoning to daily tasks. Organize work effectively and efficiently.• Communicate expectations clearly, relating expectations to goals and objectives of the department.• Meet requirements of performance management system and complete employee evaluations by established deadlines with proper documentation.• Address and document performance issues as they occur.• Perform competently without supervision.

• Installed new releases of the Linux and Windows operating system and related software packages. Included verification, problem determination and resolution, customization, and implementation.• Ensured that all products are maintained at current levels by applying changes supplied by the vendors in a manner least disruptive to users.• Supported and utilized the established University Computer Center processes and tools for project management, technology change management, maintaining the server inventory database, and handling problem reporting and issue tracking.• Developed, implemented, and managed an open source configuration management tool (Puppet/Foreman) for Linux-based servers for the purpose of automating standardized configurations affecting hundreds of servers.• Served as the lead engineer for syslog servers and assisted other engineers with system log shipping to centralized log management repositories.• Listened to and anticipated customer needs. Communicated frequently, clearly, accurately, and appropriately with customers, co-workers, and supervisors. Respected the input of others.• Lead by example, demonstrating respect, honesty, timeliness, excellence, responsibility, accountability, good stewardship, compliance, and a commitment to integrity and ethical behavior in all activities, communication, and interaction with peers and customers.• Maintained a current level of knowledge on topics within the computer industry. Included attending class, seminars, and vendor presentations, reading manuals and trade journals, use of the Internet, and conversing with peers.• Provided training and current documentation to transfer knowledge to other team members.

• Install new releases of the Linux operating system and related software packages. Includes verification, problem determination and resolution, customization, and implementation.• Ensure that all products are maintained at current levels by applying changes supplied by the vendors in a manner least disruptive to users.• Support and utilize the established University Computer Center processes and tools for project management, technology change management, maintaining the server inventory database, and handling problem reporting and issue tracking.• Develop, implement, and manage an open source configuration management tool (Puppet/Foreman) for Linux-based servers for the purpose of automating standardized configurations affecting hundreds of servers.• Serve as the lead engineer for syslog servers and assist other engineers with system log shipping to centralized log management repositories.• Listen to and anticipate customer needs. Communicate frequently, clearly, accurately, and appropriately with customers, co-workers, supervisors, and subordinates. Respect the input of others.• Demonstrate respect, honesty, timeliness, excellence, responsibility, accountability, good stewardship, compliance, and a commitment to integrity and ethical behavior in all activities, communication, and interaction with peers and customers.• Maintain a current level of knowledge on topics within the computer industry. Includes attending class, seminars, and vendor presentations, reading manuals and trade journals, use of the Internet, and conversing with peers.• Provide training and current documentation to transfer knowledge to other team members.

• Rooted in five years of experience working in the non-profit sector, striving to make I.T. work for you during challenging economic times.• Providing modern web design, content management solutions, and systems support to meet your I.T. needs.

• Provided for the maintenance, advancement, and troubleshooting of the Park’s information technology network and equipment, including all computers, servers, printers, telephones, video conferencing studios and equipment, point of sale systems, audio-visual systems, etc.• Served as a subject matter expert on the Park’s historical themes, applying that knowledge in answering visitor questions, conducting research, and preparing publications and presentations• Maintained the Park’s museum and library collections for cleanliness and effective preservation, including managing the database for these collections, making revisions, additions, and deletions as needed; participated in the development and installation of new and existing exhibits• Served as interim Curator of Collections, effectively maintaining artifact displays and collections for cleanliness and preservation. Maintained catalog of existing collections and coordinated acquisition of new objects acquired via donation or purchase. Maintained existing loan agreements and oversaw the establishment of new loan agreements of varying complexity with other historic sites and organizations.

• Assisted in the troubleshooting and repair of student computer systems, as well as college-owned telephones, projectors, printers, computer systems, and thin clients on the campus network • Worked directly with I.T. professionals, students, staff, and faculty in the identification, troubleshooting, and resolution of problems • Responsible mostly for issues of concern to the Desktop Services group, but was occasionally called upon to work with the Network Services team

• Worked in customer service, serving as a subject matter expert on the Park’s historical themes, applying that knowledge in answering visitor questions predominately related to the Petersburg Campaign, as well as the common soldier’s experience during the American Civil War • Gained experience effectively communicating with small and large groups of visitors of varying ages • Provided for the complete upkeep of the Park’s information technology network, equipment, innovative exhibits, and resources, including routine maintenance, upgrades, improvements and troubleshooting of telephone systems, servers, client and exhibit computers

• Worked in customer service, serving as a subject matter expert on the Park’s historical themes, applying that knowledge in answering visitor questions predominately related to the Petersburg Campaign, as well as the common soldier’s experience during the American Civil War• Provided for the complete upkeep of the Park’s information technology network, equipment, innovative exhibits, and resources, including routine maintenance, upgrades, improvements and troubleshooting of telephone systems, servers, client and exhibit computers

• Worked in customer service, serving as a subject matter expert on the Park’s historical themes, applying that knowledge in answering visitor questions predominately related to the Petersburg Campaign, as well as the common soldier’s experience during the American Civil War