Jada Roberts Email & Phone Number

Atlanta, Ga, Us

Envisioned a new approach to integrating processes with data, recognizing the potential for leveraging this combination to inform-problem solving in a unique way. Possess strong diplomatic skills and prioritizes the development of relationships that foster consensus among diverse individuals. Creating an environment conducive to implementing a model that promotes trust and encourages exploration of innovative ideas. Moreover, has successfully executed and provided guidance to employees and leaders at all levels of the organization, emphasizing the importance of listening, connecting, and understanding the organization. • As a forward-thinking business leader, implemented a unique approach to mining process and data by combining strategic goal setting with operational execution. Additionally, established and trained a new team to successfully execute this approach.• Conceptualized, designed, and implemented an integrated framework that facilitates the collection of data and business processes in a user-friendly format. This framework empowers the process intelligence and effectiveness team to swiftly identify areas of opportunity, find suitable solutions, and take prompt action. • Led the execution of a multi-million-dollar cross-functional project aimed to enhance customer readiness and accelerate service delivery, resulting in increased revenue and growth. Successfully navigated a complex environment with multiple departments and aligned their goals to ensure a cohesive approach.• Demonstrated ongoing success for ability to influence people throughout organization. Collaborated without boundaries serving as a positive influence towards a greater vision of innovation and exploring options that at one time seemed impossible.• Collaborated and consulted to create inclusion, diversity and equity programs supporting regional employees in their personal journey and growth. Increasing engagement by 50%

Atlanta, Ga, Us

Developed a forward-thinking strategy that led to the advancement of process improvement in Construction, through challenging the existing norms and asking the tough questions to drive meaningful change. Effectively utilized my ability to quickly establish meaningful connections and comprehend the dynamics between individuals and processes, facilitating smooth implementation of new initiatives. Recognized as a results-oriented leader with the ability to develop, manage and implement complex initiatives by focusing on achievable results and accountability. • Developed a Knowledge Management strategy, inclusive of designing and implementing a new platform to enhance search capabilities. Enabling users to easily find information with just a few clicks and streamlined content to reduce time spent searching. • Revamped the construction and engineering workflow, by transitioning from a rigid approach to a flexible agile approach. This involved eliminating unnecessary tasks and reducing the number of clicks required, empowering end users to customize their tasks based on the project’s specific requirements. • Led a cross-functional team developing a strategy that streamlined the payment process for field contractors, eliminating redundant steps and removing the need for an intermediary tool that was causing delays. This enabled the business to expedite payments and eliminate over 50 unnecessary steps from the existing process.• Demonstrated ongoing success for ability to influence people throughout organization. Collaborated without boundaries serving as a positive influence towards a greater vision of innovation and exploring options that at one time seemed impossible.

Atlanta, Ga, Us

Created and executed a program that provided guidance to the enterprise, supporting the implementation of standards, policies, and procedures ensuring effective communication at all levels. Effectively deployed over 30 new standards in the span of a year. Led the evolution of enterprise change by incorporating feedback from front line employees and championing new way of doing business in a constantly changing environment. Established myself as a trusted leader whim the business listens to and maintained the ability to execute innovative ideas throughout the organization.

Atlanta, Ga, Us

Established a fully functioning Back Office Center of Excellence that provided support ~6.5M customer across the United States. Formulated strategies that were in line with the company’s objectives, resulting in operational achievements. Led a collaborative effort involving multiple teams to evaluate and standardize processes, removing obstacles that affected customer interactions and improving overall efficiency throughout the organization. My dedication and strategic thinking earned recognition as a highly engaged and influential leader, capable of building and managing high-performing teams, increasing the team’s satisfaction from 51% to over 85% in a little over a year.

Atlanta, Ga, Us

Reorganized the current team to support a virtual operation across multiple states, resulting in a reduction of costs by .5M. Implemented a new strategy and redesigned the operating model to efficiently allocate a budget of 3.6M, providing guidance and supervision to field teams across 5 states. Developed and executed business continuity plan guidelines to ensure smooth operations during significant events. Throughout this process, I managed strategies that fostered growth, while also maintaining a flexible and adaptable approach.

Atlanta, Ga, Us

Brought teams together to solve customer and business impacting challenges by promoting education, awareness, communication, and innovation. Developed strategies to cultivate an ideal culture that supports the implementation of change initiatives. Possess the ability to quickly identify key points and connect them with processes or operations teams, remaining attentive to the evolution of departments and teams.

Tulsa, Oklahoma, Us

Bachelor'S Degree Organizational Management And Leadership

Bachelor Of Science (Bs), Organizational Management/Leadership