Jada Salaam Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

• Ended my first year as ops manager with 1.3 million dollars in sales resulting in the highest-performing year on record for the company • Manage customer relations ensuring all needs are being met accordingly • Collaborate with GM to coordinate a weekly budget plan that coincides with YTD sales trends

Atlanta, Georgia, United States

• Ensured all tasks and daily activities were completed by the project deadline• Accurately processed and prepared merchandise for the sales floor following company procedures and standards• Trained and mentored associates on merchandise guidelines, protection standards and established best methods• Performed cash application in a cash automation environment• Analyzed all cash transactions certifying accuracy • Attentively researched and problem-solved any errors or inconsistencies in sales

United States

•Applied customer payments to open receivables •Preformed maintenance to customer accounts as needed •Supervised a team of cashiers to ensure that the front-end department ran efficiently•Tactfully handled confrontational and stressful interactions with the public•Assisted customers effectively by solving customer disputes earning 98% customer satisfaction

Macon, Georgia, United States

• Recorded client payments to accounts payable report using Microsoft Excel• Developed a more efficient method of transcribing payments• Managed bi-weekly customer expense accounts