Jada Jones

Jada Jones Email and Phone Number

Training Subject Matter Expert Group OPS and Ben Ops @ Gusto
Columbus, OH, US
Jada Jones's Location
Columbus, Ohio, United States, United States
Jada Jones's Contact Details

Jada Jones personal email

n/a
About Jada Jones

Experienced Benefits Implementation and Onboarding Manager with a proven track record in client onboarding, cross-functional collaboration, and project management within tech and SaaS environments. Skilled at simplifying complex processes, enhancing client satisfaction, and improving operational efficiency. My background in software quality assurance and benefits administration has equipped me with the technical and interpersonal skills to excel in implementation and onboarding roles. With hands-on experience in tools like Salesforce, JIRA, UAT management, and functional testing, I’m ready to deliver scalable solutions that drive results. Let’s connect and discuss how I can help optimize your onboarding processes for success.

Jada Jones's Current Company Details
Gusto

Gusto

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Training Subject Matter Expert Group OPS and Ben Ops
Columbus, OH, US
Jada Jones Work Experience Details
  • Gusto
    Training Subject Matter Expert Group Ops And Ben Ops
    Gusto
    Columbus, Oh, Us
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  • Rgbsi Aerospace & Defense
    Software Quality Assurance Analyst
    Rgbsi Aerospace & Defense Apr 2024 - Present
    Fairborn, Ohio, Us
    Developed and executed UAT scripts, ensuring DSP functionalities met technical requirements for DLA.Led UAT sessions for 50+ users, driving product enhancements through iterative feedback.Improved product reliability by 15% through regression and functional testing.Streamlined documentation processes, expediting future audits and ensuring compliance with standards.
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  • Gusto
    Senior Onboarding Specialist & Training Subject Matter Expert
    Gusto Jun 2021 - Apr 2024
    San Francisco, California, Us
    Spearheaded benefits onboarding for 100+ clients, enhancing customer satisfaction (4.5/5) and reducing onboarding time by 20%.Created Salesforce reports to deliver actionable insights to senior management, improving decision-making efficiency by 25%.Facilitated data-driven training initiatives, improving employee evaluation scores by 30%.Collaborated across teams to optimize benefits configurations and ensure compliance with HIPAA, SPDs, and SBCs.
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  • Sutherland
    Technical Support Analyst
    Sutherland Jan 2021 - Jun 2021
    Pittsford (Rochester), Ny, Us
    Diagnosed and resolved 150+ software and hardware issues, achieving a 92% customer satisfaction score.Reduced recurring technical issues by 30% through process improvement and root cause analysis.
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  • Circonus
    Business Development Representative
    Circonus Mar 2020 - Aug 2020
    Malvern, Pa, Us
    Increased client conversions by 15% through targeted outreach strategies using calls, emails, and social media.Contributed to a 20% increase in the sales pipeline by generating new business leads.
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  • Aflac
    Benefits Implementation Manager
    Aflac Mar 2018 - Jan 2020
    Columbus, Ga, Us
    Managed benefits implementation for 50+ clients, delivering customized health, dental, and vision plans.Improved onboarding efficiency by 15% through optimized workflows, maintaining a 95% client retention rate.
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Jada Jones Skills

Data Entry Cash Handling Microsoft Office Data Management Sales Microsoft Word Microsoft Excel Customer Service Management Leadership Public Speaking Time Management Team Leadership Time Efficient Driven By Results Administrative Assistance Communication Success Driven Business Development Phone Etiquette Decision Making

Jada Jones Education Details

  • Purdue Global
    Purdue Global
    Health Science
  • Ogeechee Technical College
    Ogeechee Technical College
    General Studies
  • Ogeechee Technical College
    Ogeechee Technical College
    And Related Support Services

Frequently Asked Questions about Jada Jones

What company does Jada Jones work for?

Jada Jones works for Gusto

What is Jada Jones's role at the current company?

Jada Jones's current role is Training Subject Matter Expert Group OPS and Ben Ops.

What is Jada Jones's email address?

Jada Jones's email address is ja****@****sto.com

What schools did Jada Jones attend?

Jada Jones attended Purdue Global, Ogeechee Technical College, Ogeechee Technical College.

What skills is Jada Jones known for?

Jada Jones has skills like Data Entry, Cash Handling, Microsoft Office, Data Management, Sales, Microsoft Word, Microsoft Excel, Customer Service, Management, Leadership, Public Speaking, Time Management.

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