Built a Recruitment & HR Consulting firm focused on strengthening the talent and workplace for small businesses. Created sales, marketing, social media, and operational processes. Appointed President of international business networking group to help businesses grow in profit and size. Recognized for professionalism, community involvement, and entrepreneurial leadership. ✔ Established an HR infrastructure for businesses with 0-50 employees ✔ Developed an innovative recruiting process to hire Sales, Office, and Legal professionals ✔ Provided leadership and executive business coaching ✔ Trained up to 200 individuals in HR practices, Sexual Harassment, Leadership 101, Corrective Action, Performance Reviews, etc✔ Conducted career coaching, resume writing, and placement for talented individuals Connect with us!Twitter: @talk2HRFacebook: www.facebook.com/WillisHRGrouphttp://www.willishr.com

Served as a strategic Business Partner in a fast-paced 24/7 Call Center environment. Delivered HR direction and support to multiple locations and area projects in order to create consistency, especially during periods of dynamic change. • Provided HR support for more than 1300 employees and proactively addressed questions or concerns. Acted as a liaison between all departments and employee base internally and externally to provide conflict resolution and mediation • Served as a change agent, proactively lead organizational development initiatives in partnership with all levels of leadership, including Directors and Associate Directors• Recognized as POC for Reduction of Absenteeism, Employee Engagement & Development• Investigated all employee relation concerns and reviewed performance improvement plans, while providing an open door culture for exempt and non-exempt employees• Coached, developed and trained all levels of leadership on HR policies and initiatives• Analyzed trends and metrics to create action plans, training programs and other initiatives that would provide growth for employees as well as the organization• Presented and facilitated new hire orientation, leadership workshops and training programs • Represented Verizon Wireless at Unemployment and Workers Compensation Hearings, provided all research and documentation prior to attendingSpecial skills:✔ HR Project Development ✔ Employee and Leadership Career Enhancement✔ Strategic Partnerships ✔ Employee Engagement

Served as a leader in a highly electric Retail Environment throughout SC and GA. Reinforced team morale and performance; provided HR direction while leading store leaders and team members to deliver impeccable guest service. • Trained and developed two direct reports to drive efficiency and excellence in HR work center• Managed performance and developed talent through PMP, performance improvement plans (PIP), discipline, succession planning, and training and development.• Investigated all employee relation concerns, while providing an open door culture for exempt and non-exempt team members• Directed all staffing functions: recruitment, interviews, job offers, new-hire on boarding process and terminations.• Exceeded expectations during peak business times and inspired others to deliver similar results • Audited regulatory compliance to ensure business partners are complying with Federal & State legal requirements and Company guidelines.• Served as a liaison for all national and local community events