Jade Walker Email & Phone Number

-Heavily participates in collection development through selection of books and materials, conversation & observance of the community, curation of displays & weeding of materials. -Involved in Collection Development’s initiative to bring more diverse and representative titles to branches.-Provides reference and reader advisory services to customers, and instructs users, in layman's terms where necessary, in the operation of library services and equipment.-Maintains cooperative relationships with local community organizations, institutions & agencies. -Regularly acts as Person-in-Charge of the branch; independently handles customer, facilities, and staff issues, concerns or complaints. -Supervises & directs operations of library staff, including scheduling, assigning work priorities & tasks, evaluating staff performance, & verifying payroll timecards.

Warrensville Heights, Ohio, United States

-Assisted with the recruitment, hiring, training and professional development of staff.-Assessed needs of the community and coordinated age appropriate outreach and program activities to ensure the goals and objectives of the library system are met.-Provided reference and reader advisory services to customers, and instructs users, in layman's terms where necessary, in the operation of library services and equipment.-Built and maintained connections with community partners such as the YMCA and local schools. -Supervised employees of various positions including but not limited to Reference, Circulation, and Pages.

• Actively participated in managing the store environment and customer experience by facilitating an energized pace, positivity of the team and management of daily minutiae. • Collaborated with the leadership team to drive sales and metrics by utilizing key performance indicators to set team goals.• Proactively measured productivity and performance by tracking omni-channel metrics and continually striving to exceed brand fill rate and growth targets. • Participated in the recruiting, hiring and on-boarding of new employees. • Supported daily operating processes such as opening and closing procedures, payroll, maintaining store standards, and helping with facilities or IT issues.

Woodmere, Ohio

•Provided extraordinary service to cultivate an environment of frictionless and engaging customer interactions. •Delivered a seamless, multi-channel shopping experience through an expertise in omni systems and applications. •Mentored associates in understanding omni channel service and responsibilities. •Acted as an elevated team member, exercising decision-making, and multitasking capabilities.

Woodmere, Ohio

• Supported the generation of sales through exemplary customer service.• Educated and trained new employees about products, policies, and procedures. • Supported store level, customer focused marketing efforts including signage, display, and social media advertising. • Handled back of store essentials, categorization, organization, and ordering of supplies.

Cleveland/Akron, Ohio Area

Supported the generation of sales through visual merchandising of apparel and home product.

Cleveland/Akron, Ohio Area

•Provided information services to customers by instructing them on the use of reference resources.•Participated in the development and presentation of library programming and youth outreach. •Instructed customers in the use of library materials and equipment.

Cleveland, Ohio

• Aided in opening full-service, luxury hotel property within the 60 days preceding opening.• Developed companywide job descriptions to create a smoother hiring process using Excel.• Processed and organized applicant information.• Dealt with office minutiae, scheduling, and other clerical tasks.

Athens, Ohio

• Read, evaluated, and reported on submissions. • Responsible for sending out status reports through Submittable.

Athens, Ohio

Assisted customers with sales, handled shipments and inventory.

Master’S Degree, Library And Information Science

Education record

Study-abroad opportunity that allowed for the generation of new perceptions, appreciation of cultural differences, and observance.

Bachelor'S Degree, English/ Creative Writing

Activities and Societies: Intern for Brevity Magazine, Fiction Editor for Sphere Magazine, Writer and Copy Editor for Thread Magazine.