Jade Bacon Email and Phone Number

• Resolving concerns or complaints at first point of contact where possible.• Training of new starters to ensure they are compliant with the company procedure and assisting with any questions they have.• Updating the handbook, to ensure that all information contained is up to date.• Being first point of contact for the patient, ensuring they are treated as individuals with dignity, courtesy and respect, including providing reassurance to nervous or unsure patients.• Answering patient’s queries, both verbal and written; discussing the patient’s choice of care provider, scheduling the appointment where possible and referring their care on to the correct service.• Ensuring patients are clear on next steps, appointment details and receive relevant documentation.• Answering inbound calls from: patients, GPs and opticians.• Booking patient appointments into NHS hospitals.• Supporting clinicians within our care service, and other stakeholders, ensuring they understand our service and achieve the best care for their patient.• Help to create a handbook to assist with new starters.

• Served each guest with sincere, positive, pleasant and enthusiastic attitude, delivering drinks in a quick manner and meeting the customers’ needs. • Delivering outstanding customer service skills, with praise received from the customers. • Promoting and up selling drinks to customers. • Ensuring the bar area is fully set up, with anything needed easily accessible and that the bar is neat and tidy.• Maintained full knowledge of all menu items, contents and preparation methods.

• Working with schools and colleges, both at university and schools, encouraging students to aspire towards university. • Group leading and mentoring students by helping them build up their confidence and attitudes towards higher education and helping them to learn about higher education.

• Responsible for scanning documentation onto the system and filing documents in an appropriate and organised way.• Answering telephone calls and taking messages to pass on to the correct team member.