As a Technical Support Representative at Startek, I provide troubleshooting and problem solving solutions to customers on a daily basis, ensuring their satisfaction and loyalty. I have handled over 100 calls per day, working with a high-rated customer line of business and delivering quality service.I have also gained experience as a Marine Surveyor at ERGONAV GROUP, where I inspect and assess the condition and safety of marine vessels. I have completed multiple surveys and reports, following industry standards and regulations. In addition, I have an associate's degree in Business Administration and Entrepreneur Studies from Excelsior Community College, where I learned the fundamentals of business management, marketing, and finance. I am passionate about exploring the world and becoming a successful entrepreneur, and I am always eager to learn new skills and challenge myself.