Jade Bridger Email & Phone Number

South Africa

Benefits Finance & Vendor Management Expertise:- Lead the end-to-end benefits finance process with a focus on accuracy and efficiency in transforming and posting vendor invoices to accounting systems.- Collaborated seamlessly with Accounting and Treasury teams to ensure meticulous approval and timely payment of benefits invoices.- Spearheaded the implementation of robust finance processes for new benefit launches across diverse geographical regions.Vendor Relationship… Show more Benefits Finance & Vendor Management Expertise:- Lead the end-to-end benefits finance process with a focus on accuracy and efficiency in transforming and posting vendor invoices to accounting systems.- Collaborated seamlessly with Accounting and Treasury teams to ensure meticulous approval and timely payment of benefits invoices.- Spearheaded the implementation of robust finance processes for new benefit launches across diverse geographical regions.Vendor Relationship Management & Financial Oversight:- Served as the primary point of contact for finance communications, managing escalations and facilitating consistent information flow for the business unit.- Proactively addressed finance-specific issues with vendors, ensuring the integrity of benefits invoice accuracy and completeness.Payroll Process Optimisation & Operational Excellence:- Drove continuous improvement initiatives to enhance payroll operational efficiency and data accuracy.- Acted as a key liaison for cross-functional inquiries, collaborating closely with payroll specialists to resolve operational challenges promptly. Show less

South Africa

South Africa

-Collaborated with Customer Experience frontline teams and cross-functional departments to enhance overall quality delivered to Customers and Team Members. -Acted as a Subject Matter Expert on the assigned business unit, providing support to frontline agents as needed. -Conducted in-depth analysis of platform data quality inputs, performed data backfills, and ensured accurate tracking of all corrections. -Identified patterns and areas for improvement, recommending enablement and… Show more -Collaborated with Customer Experience frontline teams and cross-functional departments to enhance overall quality delivered to Customers and Team Members. -Acted as a Subject Matter Expert on the assigned business unit, providing support to frontline agents as needed. -Conducted in-depth analysis of platform data quality inputs, performed data backfills, and ensured accurate tracking of all corrections. -Identified patterns and areas for improvement, recommending enablement and product enhancements to enhance the overall experience. -Developed and implemented quality assurance policies and procedures. -Recorded internal ticket evaluations for specific business units and meticulously documented quality assurance activities, generating comprehensive audit reports. -Consulted with frontline staff, management, and stakeholders to gain insights and identify potential solutions. -Developed recommendations to improve service delivery quality and provided coaching to front-liners on identified areas for improvement. -Regularly reported on progress. Show less

Kwazulu-Natal, South Africa

-Served as the main contact for Customer and Team Member onboarding. -Successfully facilitated the end-to-end Team Member onboarding process, including drafting of agreements, platform onboarding and introduction. -Specialized in employment contracting for numerous countries worldwide, ensuring compliance and accuracy. -Effectively resolved and managed escalations and challenging queries within the EMEA teams. -Applied comprehensive knowledge of payroll, tax, and legislation to… Show more -Served as the main contact for Customer and Team Member onboarding. -Successfully facilitated the end-to-end Team Member onboarding process, including drafting of agreements, platform onboarding and introduction. -Specialized in employment contracting for numerous countries worldwide, ensuring compliance and accuracy. -Effectively resolved and managed escalations and challenging queries within the EMEA teams. -Applied comprehensive knowledge of payroll, tax, and legislation to day-to-day duties, contributing to efficient resolutions. -Mentored and guided 4+ colleagues at the beginning of their Hiring Success careers. -Played a key role as a liaison between the Finance/Payroll and Hiring teams, facilitating impactful enhancements. Show less

South Africa

Sandton, Gauteng

-Managed customer relationships, ensuring exceptional service and satisfaction. -Acted as a liaison with Product Management to stay updated on new system functions and features. -Conducted product demonstrations and participated in marketing campaigns. -Developed and maintained detailed reports for each account, enabling the availability of appropriate sales support resources and accurate sales forecasts. -Built and nurtured partnerships with other organizations to achieve… Show more -Managed customer relationships, ensuring exceptional service and satisfaction. -Acted as a liaison with Product Management to stay updated on new system functions and features. -Conducted product demonstrations and participated in marketing campaigns. -Developed and maintained detailed reports for each account, enabling the availability of appropriate sales support resources and accurate sales forecasts. -Built and nurtured partnerships with other organizations to achieve shared business goals. -Identified potential partners, assessed benefits and risks, and negotiated partnership agreements and contracts. -Fostered successful relationships with partners, collaborating with cross-functional teams to implement and execute partnership initiatives. -Evaluated partnership success and made necessary adjustments. -Consistently exceeded quarterly and annual revenue quotas. -Promoted the company's image, product, and thought leadership. -Played a key role in influencing new acquisitions by driving retention, cross-selling, migrations, and up-selling efforts. Show less

Sandton, Gauteng

-Successfully led implementations, including product conversions and migrations, ensuring smooth transitions for clients. -Proactively generated and managed an active pipeline of leads, utilizing selective lead generation strategies. -Cultivated and nurtured customer relationships to drive satisfaction and loyalty. -Implemented a new customer enablement strategy by hosting monthly workshops, engaging 200-300 customers per live session. -Consistently met and maintained revenue… Show more -Successfully led implementations, including product conversions and migrations, ensuring smooth transitions for clients. -Proactively generated and managed an active pipeline of leads, utilizing selective lead generation strategies. -Cultivated and nurtured customer relationships to drive satisfaction and loyalty. -Implemented a new customer enablement strategy by hosting monthly workshops, engaging 200-300 customers per live session. -Consistently met and maintained revenue and unit targets, achieving exceptional performance between 90% - 180%. -Played a pivotal role in the development of Sage One Payroll Advisor examinations, contributing to the enhancement of professional certification programs. Show less

Sandton, Gauteng

-Delivered exceptional customer service and technical support to clients, addressing Sage Pastel Payroll & HR related queries through telephonic, email, and chat channels. -Created and customized business intelligence reports to provide valuable insights and analysis within the Pastel Payroll system. -Assisted clients in creating customized transactions and formulas tailored to their specific needs. -Built and maintained strong relationships with clients, conducting follow-ups and… Show more -Delivered exceptional customer service and technical support to clients, addressing Sage Pastel Payroll & HR related queries through telephonic, email, and chat channels. -Created and customized business intelligence reports to provide valuable insights and analysis within the Pastel Payroll system. -Assisted clients in creating customized transactions and formulas tailored to their specific needs. -Built and maintained strong relationships with clients, conducting follow-ups and resolving issues promptly and professionally. -Expertly handled SARS bi-annual and tax year-end submissions, as well as in-house payroll auditing for clients. -Diligently logged and tracked all customer interactions and follow-up actions for accurate record-keeping. -Provided guidance to clients on payroll best practices and legislative compliance. -Demonstrated expertise in bargaining council setups and configuration, employer tax incentive setups, and seamless integration of payroll and accounting software. -Assisted clients in implementing Employee Self Service for their workforce, enhancing efficiency and employee engagement. -Played an active role in sales and invoicing activities, contributing to revenue growth. -Actively participated in product development and continuous improvement initiatives to enhance the Sage Pastel Payroll offering. Show less

Bedfordview, Gauteng, South Africa

-Conducted comprehensive legal research to provide valuable support in case preparation. -Proficiently drafted various legal documents, including complaints and responses to charges. -Assisted in discovery processes by gathering, organizing, and managing relevant documents and records. -Effectively communicated with clients, witnesses, and opposing counsel to ensure smooth case proceedings. -Maintained meticulous case files and accurate records for easy reference. -Supported… Show more -Conducted comprehensive legal research to provide valuable support in case preparation. -Proficiently drafted various legal documents, including complaints and responses to charges. -Assisted in discovery processes by gathering, organizing, and managing relevant documents and records. -Effectively communicated with clients, witnesses, and opposing counsel to ensure smooth case proceedings. -Maintained meticulous case files and accurate records for easy reference. -Supported settlement negotiations and mediation efforts. -Conducted thorough reviews and analysis of contract terms and conditions. -Collaborated closely with clients and attorneys to ensure compliance with contractual obligations. Show less