200hr Vinyasa YTT Certified Yoga InstructorCreating connection and community through movement, mindfulness, and meditation.

An invaluable and trusted member of the team at this thriving e-commerce business, I have worked remotely from home since July 2018.Working closely with the sales executives, and their internal and external customers, concise and effective communication is crucial in order to respond to changing priorities and meet expectations in high-pressure conditions. I am exposed to all areas of the company and have been responsible for overseeing a number of projects for our most valuable client. Liaising with other departments and external service providers, I organise and action time-critical updates to online ordering portals, provide regular feedback and account administration and produce reports to ensure that our service quality is consistently outstanding.

Brought into a dynamic small business, I became an invaluable member of the business development team. Using my strong analytical skills, I recognised trends in customer behaviour and qualified leads for potential business.My excellent communication skills enabled me to adapt quickly to an unfamiliar working environment and I thrived working to challenging targets. I honed a confident and effective telephone manner and built good working relationships with ease.Hardworking and optimistic, I led by example and was awarded greater responsibility, successes training colleagues and new members of staff.

A trusted and integral member of staff, I worked very closely with management, in this child friendly cafe and soft play.My hard-work and commitment was continually rewarded with greater responsibility. I was tasked with creating promotions, project managing the development and translation of menus and marketing material, as well as training new members of staff in line with company procedures to maintain high standards of quality and service.Furthermore, I was able to employ my language skills in a new environment and rose to the challenge of interacting daily with young children.

Joined a well-established team for an exceptional winter season; experiencing the whole spectrum of event organisation and management. Maintained constant communication with client contacts and in-resort service providers in order to react to constantly changing requirements when running events. My personable character enabled me to build rapport with individuals at all professional levels.

Brought into a new team for the busy summer season, I quickly became an integral team member. As a key holder, I was responsible for opening and closing the establishment, as well as maintaining stock and working as part of a team to ensure smooth running of shifts.The diversity of the clientele required an acute awareness of customer needs, tailoring service to each individual. My professional and enthusiastic attitude mean I always delivered high-quality service and guaranteed a positive customer experience.

Responsible for researching, writing, editing and publishing high-quality content for the Just Landed website, articles for various industry specific blogs and digital marketing material. Also updated and translated existing information in line with constantly changing industry trends and client specific marketing strategies. Developed excellent copy-writing skills, adapting style and language, ensuring clarity and understanding for both native and non-native English speakers.Became a proficient user of a wide range of programs for online publishing including: WordPress, EZ Publish and GIMP image editing software. Managed social media accounts, including Facebook, Twitter and LinkedIn; implementing company social media strategy to optimise brand identity and increase community engagement. Moderation of a worldwide, online community of expats; including user profiles and classified advertisements, in adherence to strict company policy. I was also tasked with initiating conversations and actively responding to users’ information requests in forum discussions.