More recently, I have become an expert user of Business Objects XI, dealing with complex queries and delivering an advanced business objects course for my colleagues. Line management of Information Analysts.Project management of quarterly and annual publications. Deal with urgent requestx and Freedom of Information requests of Hospital Care Information. Frequently use SPSS to extract information from National Hospital Information data marts.

Extraction, analysis and presentation of waiting times information across NHS Scotland from National sources.Assist in providing intelligence to stakeholders on making decisions that will improve the health and well-being of Scotland.Use a variety of communications, such as in person, by telephone or letter. Frequently use Business Objects and SQL to extract information from the National Waiting time Warehouse, manipulate these data using excel, and word to present the information to key stakeholders. Deal with urgent requests from NHS Boards or Scottish Government, with very quick turnaround times. Lead analyst for the 18 weeks Referral to Treatment standard- producing a quarterly publication report, summary, as well as monthly management information for the Scottish Government and NHS Boards.

During the latter two years working for Lloyds TSB I managed a team of 10-12 telephony consultants. My role was to ensure sales targets and risk audits were completed on time to the highest level, but also in an efficient way. I worked closely with analytical staff to ensure this efficiency i.e. sufficient volume of consultants available to cope with demand. I had the opportunity to support and develop staff using a variety of techniques as I understand each person is different. This experience has helped develop my coaching skills.