Jade Da Silva Email and Phone Number

● Monitoring, investigating and resolving Alerts in Microsoft Sentinel● Reviewing and assisting clients with Microsoft Cloud configurations and policies● Collaborate with other SOC team members, IT teams response teams to coordinate and execute incident response and remediation activities. Keeps up to date with Microsoft security updates, minor and major vulnerabilities, and emerging threats.● Assisting with network penetration testing and reporting for clients both local and international.

● Conducted setup for Azure Active Directory, IAAS, PAAS ● Conducted setup of DNS and Exchange email setup - DMARC, DKIM, SPF & TXT● Oversaw Subscriptions & Management Groups, Role Based Access Control (RBAC)● Setup of Active directory, as well as using Powershell help automate processes.● Mimecast support managed policies as well monitoring ● 3rd party Line of Business application troubleshooting

● Provided remote support for clients on Microsoft and Office 365● Assisted with Sales for Vulnerability Scanner Netsparker & Acunetix, dealing with the vendors and customers.● Data centre work done VNX EMC Storage (Hardware), Cable Management, Replacement of Parts. Assisted in some configurations of the Dell EMC VNX environment● Supporting Internally on Ubuntu OS

● Managing sites● Overseeing material purchasing● Time management● Staff management● Project deadline● Client liaison

● Fault-finding on laptops, desktops and printers.● Install authorised software on desktops and printers.● Provide desktop and printer support.● Incident screening, diagnosis and resolution.● Provided technical support and assistance to colleagues when and where required. I helped to coordinate technical activities across teams.● Follow up with technical teams ensuring incidents are resolved timeously.● Setup of IIS and osticket system● Undertake certain support projects.● Administrative duties.

● Provided on-site, remote technical support and troubleshooting for end user issues.● Managed, created and maintained Active Directory user accounts.● Analyse and solve common and complex problems through reasoning, troubleshooting and innovative thinking by following a process of elimination while ensuring continuous business improvement.● Provided handover documentation to shift teams.● Provided verbal or written technical feedback and support to all levels of end users. ● Resolved all calls logged by end users, relating to desktop issues and ensured compliance to SLA’s.● Maintained service and quality levels according to of the company’s business standards, processes and procedures while running with high severity and priority calls.