Vendor Relations Specialist (Temporary Contract)
Process Return and Response Mailing from Each Vendor • Monitors the Vendor Relations inbox for upcoming return mail reports and tracking information • Review SFTP site daily to ensure vendor has received mailing for each department and other materials • Review all daily and weekly vendor generated reports and reconcile against upload mailing requests • Communicate with departments regarding coordination of outgoing mail and returned mail • Review and sort retuned mail • Manually enter data into the Return Mail module and Change in Member Circumstance form in ACS • Securely shred returned mail and its contents into the locked bins Value-Added Services Contract Administration • Conduct research to identify new vendors and evaluate their capabilities and pricing • Assist Vendor Relations Manager in the contracting process with recommended changes and ensure those changes are updated in the vendor contracts. • Works with purchasing to execute the vendor contract and amendments. Review, Process, and track Value-added Services (VAS) Receive and process all requests for VAS through the SharePoint fulfillment tool • Reviews for eligibility • Documents approval or denial • Submits order to vendor • Tracks order • Reports completion • Reconciles invoices Managing Vendor Relationships • Develops and manages new and potential vendor relationships that align with organizational values and meet state requirements. • Utilizes business standards, tools and templates required to execute and monitor vendor management activities such as the VAS Tool on SharePoint and Delegation Monitoring Tool for our vendors. • Delegation Monitoring Tool – Assist in tracking and monitoring vendor’s performance by reviewing the daily MicroStrategy reports to ensure vendor is submitting the state required reports on the specified due dates in the contract. • VAS Tool – process member VAS requests from the in-take process to fulfillment which requires coordinating efforts
