Jade Egginton Email & Phone Number

Staffordshire

The Customer service advisor position includes, using a number of computer applications, such as Telebet, Account Manager, Microsoft applications and a number of internal systems. I deal with customer complaints, technical issues, bet settlement problems, verification of accounts and any queries customers may have. I try to resolve any issues customers have ensuring they end the call happy. Doing so quickly and efficiently using the facilities available such as email, live chat or phone.

Staffordshire

This position as Customer Service supervisor involves, managing a large team, great time keeping, Money management (by ensuring all flights are done on time, and making sure everything balances).Doing regular colleague observations to ensure we are meeting the correct customer service level, I do regular colleague performance reviews, performance management and disciplinary procedure measures when required. I dealt with customer’s queries and complaints, Making sure that spot checks are done on… Show more This position as Customer Service supervisor involves, managing a large team, great time keeping, Money management (by ensuring all flights are done on time, and making sure everything balances).Doing regular colleague observations to ensure we are meeting the correct customer service level, I do regular colleague performance reviews, performance management and disciplinary procedure measures when required. I dealt with customer’s queries and complaints, Making sure that spot checks are done on tills to help with till loss prevention.I was responsible for the scheduling on the department, which includes sorting colleagues hours into and arranging over-time where needed.I also used a number of systems such as Microsoft applications, emails and RSS. Show less

Education record

A Levels, Btech National Diploma In Health And Social Care

Education record