* Deals with the customer’s concerns and provides support by processing appropriately the tickets* Deletes and blacklists accounts violating the community guidelines. * Investigates account for any scammy activities. * Thoroughly checks accounts that are subject for refunds, and gives refunds if applicable.

* Reviews the validity of each customer's request for service* Checks the customer’s account and thoroughly investigates any scam motive* Makes sure that the request of the customer follows the community guidelines* Proofreads and edits customer requests if necessary