Jade Harrison Email & Phone Number

Algester, Qld, Au

Browns Plains, Queensland, Australia

Brisbane, Australia

STA Travel has been my most exciting career chapter yet - providing me with an extensive amount of knowledge and skills within the tourism industry. My role within STA allowed me to challenge myself to consistently hit sales targets provided, as well as develop further on my risk management to ensure travel reservations were made with minimal error opportunity. Customer service was imperative for this job to ensure a seamless booking experience for clients that included everything they were after; this was further enhanced once COVID-19 hit, as the customer service provided was turned to focus more on cancellations, complaints and refunds.Responsibilities: - Liaised with clients to understand their travel preferences, dates, budget and specific desires, then provided advice and suggestions based on the client’s needs. - Designed, compiled and delivered international and domestic travel itineraries; including transportation, accommodation, excursions and entertainment, insurance and other travel essentials. - Maintained currency in travel trends through attendance at travel conventions and seminars. - Provided first class customer service for clients, including managing travel issues, complaints, cancellations and/or refunds. - Retained and expanded industry knowledge via regular destination and/or product training. - Worked to achieve and contribute to company profit and sales targets. Achievements: - Delegated supervisor authority for review and finalisations of peer and colleague bookings. - Consistently exceeded key performance indicators and sales targets.- Started off the year 2020 in the top three Queensland sellers within STA Travel from January to March.

Grill'd, as a company, has definitely shaped me into the powerhouse leader that I currently am. With Assistant Restaurant Manager training under my belt, along with the experience of opening two entirely new restaurants, this job has equipped me to deal with high pressure situations calmly. Food safety and hygiene standards are imperative with this job, as well as building a strong relationship with your fellow staff members. This company has assisted in the development of my passion and business acumen, along with the ability to develop plans to achieve positive results.Responsibilities: - Provided outstanding service to all customers. - Ensured compliance to food safety standards across the restaurant. - Managed staff and efficiently ran rostered shifts. - Reconciled staff work hours for payroll submission. - Monitored ingredient levels and ensured effective rotation. - Managed restaurant inventory and initiated stock orders as required. - Reconciled end of day financials.Achievements: - Recognised for my work ethic and leadership, and promoted to Team Leader within two months of commencing with the company. - Invited to form part of a small team that established and opened the first Grill’d restaurant in the Northern Territory. This experience involved training a team of new employees in a period that resulted in record-breaking sales volumes.

Redbank Plains, Queensland, Australia

Subway was my first breakthrough into leadership positions and the ability to run shifts effectively. Time management and cash handling procedures were instrumental in this position, as well as efficient customer service.Responsibilities: - Provided outstanding service to all customers. - Ensured compliance to food safety standards across the restaurant. - Efficiently managed shifts. - Ensured food safety and hygiene standards were appropriately maintained. - Reconciled end of day financials. - Monitored ingredient levels and ensured effective rotation. Achievements: - Consistently recognised as an employee that produced results for the company and was regularly requested to work at multiple stores within the franchise.

Springfield, Queensland, Australia

A second job alongside Subway at the time to boost experience in customer service and hospitality skill sets.

Springfield Lakes, Queensland, Australia

This job was temporary as the restaurant unfortunately didn't last long - but still allowed me to build a little more on key skills you learn with your first few months in the workforce.

Springfield Lakes, Queensland, Australia

First job beginnings that lay the foundation for skill building and progression.

Bachelor Of Applied Science - Basc, Wildlife Science

Activities and Societies: Student Wildlife Association of Gatton: Member. UQ Wildlife Association: Member. UQ Gatton Choir: Choir Lead..

High School, English, English Extension, Mathematics B, Physics, Chemistry, Biology

Activities and Societies: School Choir: Member. Chamber Singers: Member. The Lion, The Witch & The Wardrobe: Cast member & understudy.