Key Accountabilities: • Adhering to Invicium Values• LMA of AM Team• Supply Partner Management• Growing SOW for all Accounts• Customer Retention • CRM Management & Training• Staff training• Managing communications between all stakeholders• High level Account Management & PlanningKey Responsibilities:• Job Bag Processing• Workflow & Production management• Project Estimation & Costing• Maintain Supply partner relationships• Cross business communications• Resolving all non compliances• Maintain invoicing milestones• Full reporting functionality for Key Accounts

As a Key Account Manager at Invicium, I have developed strong relationships with my client base and connected with key business stakeholders. I have also identified and developed new business opportunities and solutions among existing customers.• Developing trusted relationships with a portfolio of major clients - Expanding these relationships by continuously proposing solutions that meet their objectives. • Liaising with internal teams on scheduled jobs • Maintaining company and client spreadsheet data• Assist staff with inquiries and training• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics• Participate in Production & Sales Meetings• Ongoing review of processes to meet external and internal expectations of continual improvement

At PMI, my role as Production Coordinator was to be the main point of contact for clients as well as between Sales staff and the Print Production staff. The position involved being in a fast-paced print environment.• Raising invoices and job bags through an MIS system• Coordinating and designing artwork with pre-press team• Answering inbound calls• Making outbound calls• Consulting with sales & production team• Payment reconciliation• Maintain and update online artwork portals (Insite & Coreprint)• Collaborating with suppliers across different channels• Customer Relationship Management• Scheduling logistics with Warehouse staff• General problem solving• Develop and maintain strong relationships with internal and external stakeholders

As a Client Services Manager, it was my responsibility was to oversee the production and Client Services teams to ensure that projects and campaigns ran smoothly as well as being the main point of contact for any client or customer escalation.• Answering inbound customer enquiries and responding to customer requests• Management of Client Services team• Management of day - to - day tasks• Management of key accounts• Scheduling of orders• Reconciliation of payments• Invoicing and reporting• Handling customer or client escalations• Raising invoices and purchase orders• Stock control and stock ordering

As an Account Service Executive iGoDirect Group, I assisted in the implementation, coordination and maintenance of client rewards programs through eftpos or visa gift cards. I worked alongside small business as well as handled multi-million dollar campaigns.• Answering inbound customer enquiries and responding to customer requests• Follow up customer enquiries, leads or opportunities (outbound)• Answering inbound general enquiries from end users• Monthly reporting• Excel database management• Coordinating the implementation and delivery of services sold to clients• Client facing• Coordinating internal production requirements• Managing stock and inventory for clients• Monthly invoicing• Rewards campaign management

iGo Direct are a fully integrated Direct Mail & Direct Marketing services provider. As a Technical Administrator at iGoDirect Group, I created & managed complex excel data spreadsheets, printed and digitally encoded eftpos gift cards as well as maintained an online database with secure information.• Set up of new clients/campaigns into a Database system• Processing data for card orders• Card production (setup & printing of eftpos / visa cards)• Maintenance of card printers and consumables• Database management• Processing card activation files• Secure management of sensitive information• Maintaining excel data spreadsheets• Coordinating logistics with warehouse