Jade Hendricks Email & Phone Number

City Of Cape Town, Western Cape, South Africa

In my role as a Sales Advisor at DirectAxis, I played a pivotal role in driving profit growth through sales and acquisition of new clients within the financial service and personal loans industry. By staying up to date with product changes, identifying sales opportunities, and effectively managing leads, I contributed to the business growth and achieved.

City Of Cape Town, Western Cape, South Africa

I effectively handled customer inquiries, processed financial transactions, and supported team operations. I assisted in tracking team performance, facilitating meetings, and resolving technical issues to ensure smooth operations and customer satisfaction. Additionally, I participated in leadership training to further develop my skills in team management.

Cape Town, Western Cape, South Africa

I managed incoming calls and electronic chats, processed client account amendments, and recommended products based on customer needs while employed at Teleperformance, Cape Town. I consistently exceeded performance metrics for response time, resolution rate, and customer satisfaction, contributing to a positive customer experience.

Cape Town, Western Cape, South Africa

I was responsible for answering inbound calls, recording new claims, and resolving customer complaints to industry standards at EXL in Cape Town, South Africa. Additionally, I assisted the Team Leader with various duties such as shift allowance, coaching, and complaint resolution. I also monitored daily performance metrics to ensure optimal service levels.