Jade Hill Email & Phone Number

Newcastle Upon Tyne, England, United Kingdom

As IT Technician for the Pathology Lab in the Queen Elizabeth Hospital I was the first point of contact for 3 major hospitals in the area and over 18,000 GP Practices in the North East. This role involved troubleshooting IT issues which ranged from fixing hardware, software, creating user accounts, server administration and more.Duties Include:• Administration of internal software, including account creation, access rights and more.• Monitoring and Administration of… Show more As IT Technician for the Pathology Lab in the Queen Elizabeth Hospital I was the first point of contact for 3 major hospitals in the area and over 18,000 GP Practices in the North East. This role involved troubleshooting IT issues which ranged from fixing hardware, software, creating user accounts, server administration and more.Duties Include:• Administration of internal software, including account creation, access rights and more.• Monitoring and Administration of Servers.• Fixing hardware such as PCs, Printers, Barcode Scanners, Laboratory Analysers.• Remote access and Shadow Sessions to troubleshoot and fix technical issues.• Organisational Migration from physical hardware data storage to cloud storage – OneDrive and SharePoint.• Delivering projects, network maintenance and technical fixes in line with SLAs and contractual agreements.• Providing a reliable, first point of contact to end users. Communicating technical issues in an understandable manor for nontechnical staff. Show less