Joining Green 4 Motor company allowed me to demonstrate that customer service is adaptable into any area or trade. Taking my experience into the motor trade meant I could use skills previously gained to help the company understand their customers' needs and succeed in meeting their expectations. The roles that I was accountable for, but not limited to:• Answering inbound phone calls for all 3 branches• Booking vehicle services, MOT's, diagnostic appointments, online and live chat… Show more Joining Green 4 Motor company allowed me to demonstrate that customer service is adaptable into any area or trade. Taking my experience into the motor trade meant I could use skills previously gained to help the company understand their customers' needs and succeed in meeting their expectations. The roles that I was accountable for, but not limited to:• Answering inbound phone calls for all 3 branches• Booking vehicle services, MOT's, diagnostic appointments, online and live chat bookings at all 3 branches within the company using Titan and Pinnacle DMS systems• Completing DSR reports • Assisting the service desk with the collection and redelivery of cars due in for service• Contacting prospect customers via outbound phone calls, text messages, emails or letters• Managing customers complaints and ensuring a positive outcome for the customer• Carrying out daily follow up calls to gain an understanding of the customers satisfaction level and feedback• Ensuring a daily handover is reported to each branch manager and service director, as well as department managers Show less

I took this position to join my Father's decorating business to set myself a new challenge and learn some new skill sets. In the last 9 months I have had experience of proactively looking for new business, calculating reasonable time frames for jobs to be completed, quoting and diary management. I have also had one-one dealings with our customer base, evaluating and ensuring jobs are completed to a high standard and also collecting payments after completion.

Client Services Co-ordinator - October 2018 - May 2019This position became available and management within the business suggested I applied for the role. My responsibilities included:• Liaising with donors by various means of communication• Arranging drug and alcohol testing appointments• Following strict procedures for testing guidelines• Ensure KPI's are adhered to• Organise the distribution of tests to various laboratories• Managing stock levels• Keeping all… Show more Client Services Co-ordinator - October 2018 - May 2019This position became available and management within the business suggested I applied for the role. My responsibilities included:• Liaising with donors by various means of communication• Arranging drug and alcohol testing appointments• Following strict procedures for testing guidelines• Ensure KPI's are adhered to• Organise the distribution of tests to various laboratories• Managing stock levels• Keeping all logs and records accurately up to date • Finalisation of the procedure process and ensuring all results were distributed accordinglyReceptionist - July 2018 - October 2018I was also responsible for a range of tasks including but not limited to: • Taking incoming calls• Mail distribution and arrangements• Day-day administration tasks• Managing the reception area• Greeting and managing visitors meetings• Creating purchase orders on sage for office supplies • Fire Marshall training course completed• Organising and distributing training packs for trainers Show less

This company was a domestic white goods repair agent, specifically contracted to carry out repairs or reworks for Electrolux and Beko brand repairs within a geographical remit. I began my career here in August 2005 as a customer service advisor, initially arranging service calls for technicians and overseeing the repairs from first point of call to appliance completion. My responsibilities included: • Managing all incoming calls promptly and efficiently • Arranging service calls… Show more This company was a domestic white goods repair agent, specifically contracted to carry out repairs or reworks for Electrolux and Beko brand repairs within a geographical remit. I began my career here in August 2005 as a customer service advisor, initially arranging service calls for technicians and overseeing the repairs from first point of call to appliance completion. My responsibilities included: • Managing all incoming calls promptly and efficiently • Arranging service calls where necessary • Call filtering user faults• Managing engineers diaries• Liaising with all aspects of the business from customers, engineers, retailers, manufacturers and insurance companies• Supporting engineers whilst on customer sites with technical support, ordering parts and arranging a further appointment should a revisit be required. In October 2015 I was promoted to team leader. My responsibilities in this role included:• Supervision of a team of customer service advisors and managing their workloads• Ensuring KPI's are met• Managing policies and procedures and any changes in association to these• Completion and issue of invoices• Documenting evidence for manufactures where necessary• Resolving customer complaints to a successful result• Store management; ordering parts, managing processes, receiving parts and arranging returns• Managing the team of engineers workload, whilst effectively reducing travel and minimising costs where possible• Identifying weakness and improvements where feasibleDue to strategic changes within Electrolux to directly employ their own engineers, which was 80% of our business, the company went into liquidation at the end of June 2018. Show less