Jade Ignacio Email & Phone Number

Clearwater, Fl, Us

St. Petersburg, Fl

Started as front desk executive assistant that was responsible for performing several administrative duties. I managed a large workload and prioritized tasks in a face-paced environment. I currently am responsible for verifying health insurance policies for customers and processing payments for all policies. ◦ Use of Gmail, Excel, Bizbook, Scanbot, fax machine ◦ Checking emails throughout the day ◦ Verifying status of customer policies through Bizbook ◦ Terminating policies at the request of customers ◦ Checking voicemails ◦ Updating employee insurance policies through NAPA ◦ Scanning in all new-hire paperwork and keeping documents organized (W-9, Licensed agent paperwork, DNC Agreements, insurance policies) ◦ Verifying all employee licenses are up-to-date ◦ Scheduled meetings, appointments, travel itineraries, employee’s days off, as well as updating calendar. ◦ Arranged corporate and staff appreciation events ◦ Uphold strict level of confidentiality ◦ Assisted and conducted interviews ◦ Developed and sustained a level of professionalism among staff and clientele ◦ Verify sensitive information with new clients ◦ Submit payments for newly purchased health insurance plans ◦ Experience with Bizbook , CRM, and Producer BackOffice

Carlisle, Pa

I worked for a fracking company that consisted of 5-10 customers and 40-50 employees on any given day. I was in constant communication with drivers and customers to ensure the accuracy of workflow throughout the day. I assisted with dispatching orders and oversaw distribution of loads received by driver. I was responsible for scheduling loads for drivers as well as determining specific manpower needed to ensure goals were met per shift. ◦ Use organization skills and time management to efficiently complete paperwork in a timely manner and by a certain deadline ◦ Proficiently create and update schedules for customers and employees ◦ Communicate with customers and customer employees to ensure work is being received and completed ◦ Directing customer employees to assure they get to the correct destination ◦ Manage time effectively and monitor hours of customer employee’s daily trip orders ◦ Promptly reply to emails to ensure information is being shared and communicated ◦ Use of databases TMW, PeopleNet, Fleetmatics, and Citrix

Carlisle, Pa

Liaise between employment agency and 5 to 10 temporary employees each day. I was responsible for preparing daily reports and monitored attendance of all employees on my line. I administered disciplinary actions for insubordination, and I was also responsible for giving instructions regarding daily tasks for each employee. ◦ Displayed support for employees as well as employment agencies to conduct efficient resolutions ◦ Used leadership abilities to assert attendance, excel employee performance, as well as solve client concerns within the company ◦ Responsible for keeping record of employee attendance and hours worked per day ◦ Displayed organization and efficiency by producing accurate working and high production status ◦ Time management used to get orders completed by a specific deadline, as well as prepping for the next day’s tasks ◦ Availability to work extended hours and flexibility to work changing shift

Carlisle, Pa

I was responsible for receiving, reviewing, and distributing orders to employees for completion. I had to communicate with customers and employees to ensure orders received were accurate and were being shipped promptly and to the correct destination. I was also the secretary of the safety committee where I delegated to perform the tasks of overseeing the safety of workers within the company. ◦ Use of database (PKMS), and Extensive use of Excel, Word, and Outlook ◦ Was responsible for creating logs and spreadsheets to enter vital information for customer’s orders and desired destination locations ◦ Promptly communicated with customers via emails and telephone to monitor and attend to any issues or concerns regarding orders and routing ◦ Delegated work to employees and made sure deadlines were being met and orders were being fulfilled. ◦ Was given the position of ‘Safety Committee Secretary’ to ensure safety policies were being abided by and regulated throughout the company

Carlisle, Pa

2014 Made critical efforts to ensure customers receive the best service possible to increase profitability of store location. Effective communication and up-selling to maintain the highest possible standards of customer service and guide Subway staff to work in the same appropriate manner. Supervising staff of current shift to ensure regulations of food safety, product preparation, cleanliness, and inventory control are maintained. ◦ Training new staff to provide them with the correct knowledge to handle tasks and perform job to the best of their ability. ◦ Maintain a clean, presentable, and professional appearance at all times, including wearing a full uniform. ◦ Prepare bank deposits, as well as counting draw at night to ensure amount matches the daily sales. ◦ Responsible for opening and closing the store, and prepping all food for the day. ◦ Communicate pertinent information to other management and employees in a timely manner. ◦ Complete other daily task assigned by management and/or owners.

Bachelor'S Degree, Homeland Security, Law Enforcement, Firefighting And Related Protective Services

High School Diploma, 12