Answered incoming calls from customers to take orders, answered inquiries and questions, handle complaints, troubleshoot problems, and provide information of a non-technical issue. Responded to customer inquiries, provided customers with product and service information, and processes orders, forms and applications. Made outbound calls to customers that requested a follow-up. Researched required information using available resources, identifies and escalates priority issues, and complaints. Completed call logs and produces call reports.

Working with children at high risk that came from deranged homes, to help them transition to the middle school. Implemented plans for children who suffer with emotional problems. Disabilities, and substance abuse.Provided a safe environment for children to work inEnsured children are aware of rules, and keep them on tasks for their daily routinesEnforced proper procedures are followed Report all incidents to the supervisor, and completely fill out the health log/ incident report sheetAssisted supervisors with behavior chartsRecorded observations relating to actions and behavior of clients and maintains records and reports as required (daily documentation, i.e. weeklies, logs)