Jade K. Email & Phone Number

Santa Monica, California, Us

-Responded to inquiries, issues, reviews, and requests from 900k+ users while increasing the percentage of one-touch tickets to 95%, and an average CSAT score to 9/10.-Managed and supervised a translation system that provided 40 million+ translations a day in 144 language pairs.-Hired and managed a team of ~50 language translators and interpreters.-Directed weekly translation requests into 7+ languages between the internal team and hired localizers.-Led translation of the public, interactive FAQ hub and surveys, which led to a decrease in overall support tickets, and streamlined various CX initiatives.-Coordinated the creation of language-learning activities for short-form practice.

New York, New York, Us

-Managed 100+ tutors while supporting 500+ 1:1 K-12 student matches, which resulted in improved test scores, increased confidence, and parent satisfaction.-Reported weekly metrics on tech issues and developments to the larger internal team to pinpoint priorities and fixes.-Collaborated with engineers on platform releases; provided technical support for families.-Assisted with monthly tutor payroll and invoicing processing; developed a multimedia resource library and moderated online communities.

Superior, Wisconsin, Us

-Processed ~1,000 tax returns using Drake Tax Software.-Entered bookkeeping data for 15+ businesses using Quickbooks and Excel, including bank reconciliations.-Managed monthly and annual invoices using Quickbooks (online and desktop).

Us

-Researched and processed thousands of detailed medical claims according to Medicaid and Optum regulations.-Collaborated with peers and supervisors around process improvement opportunities and development.-Learned and implemented various processes for different types of claims while tracking all work.-Carefully abided by HIPPA guidelines.-Diligently tracked all tasks completed according to company standards.-Participated in training assistance, meetings, and up-trainings.-Worked long-term overtime of at least 10 hours per week.

Duluth, Mn, Us

-Communicated in ASL for all areas of the job, including meetings and student sessions.-Lead 1:1 or 1:2 student sessions for around 100 students.-Selected by faculty based on maturity, reliability, and skills to teach and tutor students.-Entrusted to evaluate and grade student work and performance.-Created and managed workflow systems for two professors, the other five TAs, and all students.-Substitute-taught at least one class.

Duluth, Mn, Us

-Organized, planned, and facilitated 25+ on and off-campus photoshoots.-Managed projects including the twice-yearly event brochure (images, copy, design, etc).-Wrote and proofed copy for landing pages, emails, and print and digital ads.-Created 50+ Facebook and other social ads; tracked metrics, analyzed user trends, and adjusted strategy.

Duluth, Mn, Us

-Guided over 80 informative tours of varying sizes and audiences within 4 months.-Prepared and executed various campus events for potential and current students.-Assisted one tour given in American Sign Language which lead to enrollment.

Duluth, Mn, Us

Lead student position-Inspected thousands of Salesforce contact details for errors and then resolved.-Assembled and compiled data into organized spreadsheets.-Utilized DemandTools to correct overlapping and relevant data.-Prepared and packaged thousands of outgoing mail pieces for distribution.-Assisted the admissions team and department with questions and extra tasks.-Researched at least 20 other colleges.

American Sign Language (ASL) Immersion-Facilitated communication between dozens of campers and camp staff in ASL.-Planned and lead multiple, daily activities to promote learning ASL.-Supervised Deaf and Hard of Hearing youth in programs.

-Formed and threw pizza dough.-Added toppings to pizza based on recipes and custom orders.-Maintained a clean, welcoming facility.-Provided excellent and professional customer service.

Tampa, Fl, Us

-Warmly welcomed all guests.-Helped all customers and staff to make their experiences the best possible.-Worked well in a fast-paced team.-Maintained tables, bathrooms, and lobby areas.

Summer employee for a newly opened frozen yogurt shop in Duluth.

-Answered constant calls and provided information about community services in Saint Louis County.-Navigated a large resource database to support callers with their needs.

Duluth, Mn, Us

St. Louis County Public Health and Human Services Department-Assisted clients with necessary paperwork and processes.-Attended community meetings to better public services in St. Louis County.-Operated basic office equipment.-Designed a new logo, business cards, and brochures.

Bachelor Of Arts - Ba, Marketing, Management | Minor: Deaf Language And Culture

High School Diploma