Jade K. work email
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Jade K. personal email
Highly self-motivated and agile professional with over 5 years of experience in various industries and fields. Digital and print marketing including strategic ad campaigns. Creator and supporter of excellent customer experiences. Operations coordination, supporting teams and the wider organization to keep things running efficiently. Increased responsibility into leadership roles and tasks.Proven ability and enthusiasm to go above and beyond expectations. Excellent communication internally and externally, and linking the two sides. Strong organizational skills to keep projects on track, and make processes as effective as possible.Experience with Google and Microsoft Suites; Salesforce, Hubspot, Zendesk, Quickbooks, and Airtable CRMs and database systems; and project management systems such as Notion and Monday.
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Interpreting Services CoordinatorDeaf Services Of Palo Alto Jul 2023 - Present -
Customer Experience & ProductionToucan (Jointoucan.Com) Oct 2022 - Mar 2023Santa Monica, California, Us-Responded to inquiries, issues, reviews, and requests from 900k+ users while increasing the percentage of one-touch tickets to 95%, and an average CSAT score to 9/10.-Managed and supervised a translation system that provided 40 million+ translations a day in 144 language pairs.-Hired and managed a team of ~50 language translators and interpreters.-Directed weekly translation requests into 7+ languages between the internal team and hired localizers.-Led translation of the public, interactive FAQ hub and surveys, which led to a decrease in overall support tickets, and streamlined various CX initiatives.-Coordinated the creation of language-learning activities for short-form practice. -
Community Support AssociateBansho Oct 2021 - Jun 2022New York, New York, Us-Managed 100+ tutors while supporting 500+ 1:1 K-12 student matches, which resulted in improved test scores, increased confidence, and parent satisfaction.-Reported weekly metrics on tech issues and developments to the larger internal team to pinpoint priorities and fixes.-Collaborated with engineers on platform releases; provided technical support for families.-Assisted with monthly tutor payroll and invoicing processing; developed a multimedia resource library and moderated online communities. -
Office & Administrative CoordinatorScott Wallin Cpa, Sc Feb 2021 - Oct 2021Superior, Wisconsin, Us-Processed ~1,000 tax returns using Drake Tax Software.-Entered bookkeeping data for 15+ businesses using Quickbooks and Excel, including bank reconciliations.-Managed monthly and annual invoices using Quickbooks (online and desktop). -
Claims ProcessorUnitedhealth Group Jun 2020 - Jan 2021Us-Researched and processed thousands of detailed medical claims according to Medicaid and Optum regulations.-Collaborated with peers and supervisors around process improvement opportunities and development.-Learned and implemented various processes for different types of claims while tracking all work.-Carefully abided by HIPPA guidelines.-Diligently tracked all tasks completed according to company standards.-Participated in training assistance, meetings, and up-trainings.-Worked long-term overtime of at least 10 hours per week. -
American Sign Language Teaching AssistantThe College Of St. Scholastica Mar 2018 - May 2020Duluth, Mn, Us-Communicated in ASL for all areas of the job, including meetings and student sessions.-Lead 1:1 or 1:2 student sessions for around 100 students.-Selected by faculty based on maturity, reliability, and skills to teach and tutor students.-Entrusted to evaluate and grade student work and performance.-Created and managed workflow systems for two professors, the other five TAs, and all students.-Substitute-taught at least one class. -
Senior Marketing InternThe College Of St. Scholastica Jan 2018 - May 2020Duluth, Mn, Us-Organized, planned, and facilitated 25+ on and off-campus photoshoots.-Managed projects including the twice-yearly event brochure (images, copy, design, etc).-Wrote and proofed copy for landing pages, emails, and print and digital ads.-Created 50+ Facebook and other social ads; tracked metrics, analyzed user trends, and adjusted strategy.
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Campus RepresentativeThe College Of St. Scholastica May 2017 - Apr 2018Duluth, Mn, Us-Guided over 80 informative tours of varying sizes and audiences within 4 months.-Prepared and executed various campus events for potential and current students.-Assisted one tour given in American Sign Language which lead to enrollment.
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Admissions Lead ClerkThe College Of St. Scholastica Jan 2017 - Feb 2018Duluth, Mn, UsLead student position-Inspected thousands of Salesforce contact details for errors and then resolved.-Assembled and compiled data into organized spreadsheets.-Utilized DemandTools to correct overlapping and relevant data.-Prepared and packaged thousands of outgoing mail pieces for distribution.-Assisted the admissions team and department with questions and extra tasks.-Researched at least 20 other colleges.
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Volunteer Language FacilitatorCourage North Aug 2019 - Aug 2019American Sign Language (ASL) Immersion-Facilitated communication between dozens of campers and camp staff in ASL.-Planned and lead multiple, daily activities to promote learning ASL.-Supervised Deaf and Hard of Hearing youth in programs.
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StaffVitta Pizza May 2018 - Sep 2018-Formed and threw pizza dough.-Added toppings to pizza based on recipes and custom orders.-Maintained a clean, welcoming facility.-Provided excellent and professional customer service. -
HostOutback Steakhouse May 2017 - Aug 2017Tampa, Fl, Us-Warmly welcomed all guests.-Helped all customers and staff to make their experiences the best possible.-Worked well in a fast-paced team.-Maintained tables, bathrooms, and lobby areas. -
StaffJacq Frost Jul 2016 - Nov 2016Summer employee for a newly opened frozen yogurt shop in Duluth.
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Summer InternUnited Way 2-1-1 Jun 2016 - Aug 2016-Answered constant calls and provided information about community services in Saint Louis County.-Navigated a large resource database to support callers with their needs. -
Summer InternSt. Louis County, Mn Jun 2016 - Aug 2016Duluth, Mn, UsSt. Louis County Public Health and Human Services Department-Assisted clients with necessary paperwork and processes.-Attended community meetings to better public services in St. Louis County.-Operated basic office equipment.-Designed a new logo, business cards, and brochures.
Jade K. Skills
Jade K. Education Details
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The College Of St. ScholasticaManagement | Minor: Deaf Language And Culture -
Denfeld High SchoolHigh School Diploma
Frequently Asked Questions about Jade K.
What company does Jade K. work for?
Jade K. works for Deaf Services Of Palo Alto
What is Jade K.'s role at the current company?
Jade K.'s current role is Interpreting Services Coordinator.
What is Jade K.'s email address?
Jade K.'s email address is ja****@****vc3.com
What schools did Jade K. attend?
Jade K. attended The College Of St. Scholastica, Denfeld High School.
What skills is Jade K. known for?
Jade K. has skills like Leadership, Writing, Demandtools, Media Buying, Social Media, Admissions, Salesforce.com, Peer Tutoring, Proofreading, Online Marketing, Print Media, Google Suite.
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