• Professional customer service with patients via phone, email and in person. • Direct billed to patient’s insurance benefits.• Maintained a full schedule for the dental practice.• Sent off referrals to various offices for patient care.• Building of New Patient profiles with consistent and correct information.• Sent pre-authorizations for patient Basic and Major Treatment.• Contacted previous Dental Offices pertaining to patient X-ray’s and hygiene information.

● Professional customer service with patients via phone, email and in person. ● Ordering of office supplies. ● Process electronic and cash payments. ● Direct bill to patient’s Insurance benefits. ● Manage Insurance Claim payments pertaining to Patients including sending Pre-Authorizations for Patient Treatment. ● Maintaining a full schedule for the Dental Practice. ● Generating reports for payroll, reports within the practice for various tasks, and day end.● Scanning of patient and payment documents. Respond to patient inquiries about Procedures and Insurance. ● Creating In-house Laboratory slips, and entering out of house laboratory slips into patient procedures with appropriate wording. Follow-up with various laboratories pertaining to patient cases. ● Manage all Implant leads and booking of Implant consultations.

● Providing professional, courteous customer service to up to 34 agencies and client donors. ● Taking payment information and processing electronic and cheque payments. ● Keeping accurate log of staff hours including additions and changes to hours for payroll. ● Maintaining open ended communication with all agencies and representatives. ● Creating schedules for representatives pertaining to client projects. ● Conducting record checks, ensuring personnel information is accurate and complete on confidential personnel files. ● Verifying and filing all related documents on client files and in electronic database.● Calculating and recording deductions from representative pay. ● Troubleshooting issues with call centre calls or incorrect information. ● Assisting other team members when needed.

• Provide professional, courteous customer service to up to 34 agencies and client donors. • Take payment information and process electronic and cheque payments. • Keeping accurate log of staff hours including additions and changes to hours for payroll.• Maintain open ended communication with all agencies and representatives. • Create schedules for representatives pertaining to client projects. • Conduct record checks, ensure personnel information is accurate and complete on confidential personnel files. • Verify and file all related documents on client files

● Provided customer service that ensured customers felt welcome and appreciated. ● Stocked inventory, maintained front of house cleanliness, served in the restaurant and lounge settings. ● Opened and closed the lounge. ● Sold specialty items, beverages and desserts. ● Bartended signature drinks and prepared bar stock. ● Multi-tasking of bartending and serving at the same time. ● Took courses related to White Spot standard policies. ● Maintained a clean and professional appearance at all times.

● Provided customer service that ensured customers felt welcome and appreciated.● Stocked inventory, maintained front of house cleanliness, assisted customers with menu selections and responded to inquiries about meal preparation. ● Upselling of specialty beverages and add-ons, collected payments and balanced transactions with receipts. ● Frequently assisted colleagues during rush periods to promote teamwork; creating a better dining experience for customers. ● Expedited food, solved customer concerns, managed breaks and operation of Cora’s.● Trained and supervised staff. ● Managed end of day till and contest promotional items. ● Managed specialized decorations for events and decorated the store.