Led and delivered projects, developing detailed project plans, timelines, and budgets to ensure 100% alignment with client objectives and marketing goals.Spearheaded full creative rebrand initiatives for three major clients, coordinating cross-functional teams to deliver cohesive and impactful brand transformations.Monitored project progress, identified potential risks, and implemented effective mitigation strategies, ensuring a 95% on-time project delivery rate.Enhanced client satisfaction by maintaining project delivery within scope and budget, resulting in strengthened client relationships and repeat business.Streamlined communication and collaboration across teams to improve project efficiency and outcomes, leading to successful project completion under tight deadlines.

Coordinated project execution across IT and Marketing teams by managing stakeholder identification, requirement definition, and resource allocation, ensuring projects met key milestones on time and within budget.Partnered with leadership to define and implement streamlined project management processes, leading to a significant increase in efficiency and successful outcomes across both IT and Marketing initiatives.Optimized project schedules and resource management within IT and Marketing departments, which improved project completion rates and overall team productivity.Developed and maintained strong communication channels across IT, Marketing, and cross-functional teams, facilitating seamless project coordination and reducing delays caused by miscommunication.Enhanced process improvements by analyzing project workflows in IT and Marketing, identifying areas for increased efficiency, and contributing to the company’s growth and operational success.

I collaborated with cross-functional teams to deliver the full project management lifecycle, streamline processes, and deliver successful projects within the organization's business operations.Key achievements in this role include: Triangulated data, information, decisions, and goals, to distill into the simplest form, and translate into actionable next steps, reducing project complexity..Collected data from the team, through survey, to identify bottlenecks, reworked systems and processes around the feedback, created a dynamic work environment to foster team cohesion, and significantly reduced turnover.Achieved an average sprint velocity improvement of 9% by implementing Agile strategies to lead effective sprint planning, resulting in enhanced team productivity and faster project delivery.Maintained a 99.7% on-time project delivery record within budget through Agile delivery practices (User Stories, Continuous Integration/Delivery), consistently meeting project deadlines and goals.Orchestrated collaborative sprint planning sessions, fostering an inclusive environment for cross-functional teams to estimate workloads and realign priorities as needed, increasing sprint planning accuracy by 12%.Directed cross-functional teams in creating corrective action plans to proactively identify potential problems, develop mitigation strategies, and resolve issues that arise during the project, maintaining a 90% resolution rate.

I successfully oversaw a portfolio of 130 customers, from onboarding to renewals, guaranteeing exceptional customer satisfaction and retention.Key achievements in this role include: Coordinated the scheduling, training, and facilitation of 30+ group-coaching cohorts, fostering collaborative environments and ensuring seamless knowledge sharing.Conducted engaging online webinars, consultations, and one-on-one demos to empower customers with in-depth product knowledge, fostering accelerated user adoption and maximizing product utilization.Expedited regular account reviews, gathering actionable insights that primarily shaped the product roadmap, elevating offerings, and enriching the overall customer experience.

I executed impactful community outreach campaigns across Instagram, Twitter, and Facebook using Sprout Social, resulting in the augmentation of the organization's online presence and a significant surge in audience engagement.Key achievements in this role include: Identified and delivered innovative solutions to technical challenges in collaboration with Product and Engineering teams, enhancing the overall product quality and user satisfaction.Drove excellence by training and onboarding 40+ new Member Experience Coordinators, ensuring seamless integration into the organization and actively cultivating a high-performance team culture.Exceeded Zendesk productivity goals by surpassing productivity targets for calls, emails, and chat, resulting in a Customer Satisfaction (CSTAT) rating of 98%.