Hi, I'm a System Administrator in managing and maintaining IT systems for First Premier/Premier Bank Card, one of the nation's leading providers of credit cards and banking services.As a System Administrator, I'm responsible for ensuring the security, reliability, and performance of the IT infrastructure, including servers, networks, databases, and applications. I also provide technical support and troubleshooting for the end-users, as well as implement new technologies and solutions to improve the business processes and customer satisfaction.Some of my key skills and achievements include:• Installing, configuring, and administering Windows, Active Directory, Exchange, VMware, and Citrix.• Monitoring and optimizing the system performance, availability, and security using tools such as PRTG, CrowdStrike, and VROPS.• Managing and resolving IT incidents and requests using ITIL best practices and Cherwell ticketing system.• Leading and participating in IT projects, such as migrating to cloud services, upgrading hardware and software, and implementing backup and disaster recovery plans.• Providing training and documentation for the IT staff and end-users on the use of IT systems and applications.I'm always eager to learn new skills and technologies, and I enjoy working in a team-oriented and collaborative environment.As a Network Administrator at Children's Home Society of South Dakota (CHS), I managed and maintained the cloud and on-premise environments, ensured the stability and security of the computer networks. I also oversaw the endpoint management of end user devices, diagnosed and resolved network issues, and administered user accounts and permissions.I have a Bachelor's degree in Computer Science from the University of Sioux Falls, where I developed a passion for technology and programming. I have designed and developed software for internal and external users, including a progressive web app that was the first of its kind in the company. I have also implemented new technology and programmed an entire building's infrastructure at CHS, where I enjoy learning new things and sharing my knowledge with others.