Jade Mathis Email & Phone Number

United States

Tucson, Arizona, United States

• Manage an annual generation budget of $120 million, with a focus on detailed budget planning, variance analysis, and financial oversight.
• Prepare and deliver a high-level weekly report on power and gas production and sales performance, which is presented directly to the CEO and executive leadership team.
• Analyze financial data to monitor budget adherence, identity spending trends, and uncover opportunities for cost management and operational efficiencies within the generation division.
• Collaborate closely with finance and operations teams to ensure the accuracy and timeliness of budget forecasts and variance reports, enabling data-driven decision-making.

Tucson, Arizona, United States

• Lead a team of linemen at Tucson Electric Power, overseeing project completion and coordinating schedules to ensure timely and efficient work delivery.
• Effectively communicate with contractors and linemen to ensure alignment and minimize delays, ensuring that projects are completed within budget and meeting all safety regulations.
• Generate comprehensive reports and complete administrative work to keep stakeholders informed on project progress and potential risks.
• Implement and continuously improve project management processes to enhance team performance and productivity.

Tucson, Arizona, United States

• Served as a critical point of contact for customers and Tier 2 agents, creating Jira tickets and effectively escalating issues to service providers.
• Proactively identified and analyzed fraud and risk contacts, processing chargebacks and researching potential bad actors.
• Generated in-depth reports in Excel and presented findings via engaging PowerPoint presentations.

Tucson, Arizona, United States

• Conducted thorough analysis of log files and Mixpanel to identify trends and product issues, providing guidance to Tier 1 agents to resolve technical issues and escalating to engineers as needed.
• Updated and developed training classes utilizing platforms such as Storyline, Rise 360, and Snagit, effectively increasing overall team knowledge and performance.

Tucson, Arizona, United States

• Provided exceptional customer service while taking inbound Tier 1 technical calls, effectively troubleshooting software issues and escalating as needed.
• Acted as a valuable resource for customer feedback and identified product issue trends, moderating our community of users and holding a live Q&A for our community users.
• Managed back office tasks such as responding to web form submissions, effectively providing prompt resolutions for customer inquiries.

Tucson, Arizona Area

• Acted as the sole on-site manager, handling tenant concerns and payments, effectively ensuring customer satisfaction and timely payments.
• Created compelling advertisements for available apartments, effectively filling vacancies and conducting tours for potential tenants, leading to high occupancy rates.
• Worked closely with contractors to ensure timely and effective property maintenance and repairs.
• Proactively monitored security concerns, regularly watching security footage and addressing any trespassing or safety issues to ensure the safety of all residents.

Bachelor Of Science - Bs, Business Administration And Management, General

•Pursuing a comprehensive curriculum in Business Management, focusing on key areas such as strategic planning, organizational behavior.

Associate Of Science - As, Business Administration And Management, General, 4.0 Gpa