Staff Manager/ Customer Service Manager/ Social Media Manager at The Crux Bouldering • Responsible for day-to-day operations of the gym • Responsible for the training and management of staff members • Responsible for the creation, scheduling and posting of social media content

• Designed policies and procedures that were implemented to reduce or eliminate workplace hazards• Developed safety training documents and manuals for distribution to all staff members• Trained new staff members with positive reinforcement and respectful, encouraging coaching• Developed yoga, technique, youth and women specific classes • Provide clear, informative instructions to classes of up to 50 school aged children • Increased customer engagement through social media by creating informative and entertaining Facebook and Instagram content• Performed basic repairs and preventative maintenance on safety equipment throughout the facility

• Developed and implemented lesson plans based on ages and abilities of participants in the children’s development squad• Earned positive feedback from parents regarding instruction and student success• Enhanced client experience by maintaining a motivational and supportive culture • Inspected equipment to detect wear and tear, notifying management of parts needing immediate repair • Provided safety inductions • Facilitated and supervised groups of up to 100 participants including school groups and birthday parties