Manager, Revenue Cycle
Philadelphia, Pennsylvania, United States
- Directly supervised team of five patient navigators. - Navigated employee relations issues through performance management, training and coaching. - Built and implemented procedures that aligned operations with best practices, compliance regulations and performance goals, which resulted in increased collections of over $500k across two departments and kept 85 percent of accounts receivable under 120 days old. - Led collaborations with the Central Billing Office to resolve high dollar rejections, rejection trends and review of accounts receivable. - Established and maintained relationships with external partners, including Tower Health, to facilitate billing and payment procedures across our institutions. - With Chair, Director, Operations and Practice Manager, successfully merged newly acquired outpatient practice for Ophthalmology into Drexel operations. o Leveraged minimal resources to create and utilize project management tool. - Strategized with Chair and Administrator to assess departmental structure, implemented and reorganized positions, tasks and workflows to meet current and future organizational needs. - Designed and implemented enhancements to Electronic Medical Record system in order to improve effectiveness and compliance of clinical documentation. - Managed through major change including hospital closure and worked with external entities to establish partnerships and physician presence at alternative sites to continue delivering quality patient care. - Coordinated events and marketing strategies, which resulted in an increase of community visibility and an expanded referral base.