- Support all business operations of Global Medicine Operations team.- Oversee non-Embassy patient financial clearance, process improvement, IS solutions and vendor relations.- Partner with Global Medicine and CHOP leaders, Financial Clearance, Specialized Billing, Supply Chain, Accounts Payable, IT, and Human Resources.

- Supporting Global Patient Services. - Leads daily operations of the financial clearance process for global patients. - Provide direct support to team of two Operations Coordinators. - Work in conjunction with Clinical Coordinators to develop cost estimates for self-pay global patients. - Work closely with international insurance companies, third party administrators and brokers to obtain insurance benefits and authorizations for global patients. - Partner with Health Ministries and government sponsored insurances around the globe to authorize out of country care via single case agreements. - Manage procurement of goods and services for embassy sponsored patients, ensures timely billing and timely payment and partner with Senior Business Manager to provide support to outside vendors. - Collaborate with Senior Business Management, GPS leadership and CHOP clinical teams to understand complex and innovating treatments, develop treatment plans and cost estimate templates. - Collaborate with Collections Department to resolve high dollar accounts.

- Support Global Patient Services.- Work in conjunction with Clinical Coordinators to develop cost estimates for self-pay global patients. - Work closely with international insurance companies, third party administrators and brokers to obtain insurance benefits and authorizations for global patients. - Partner with Health Ministries and government sponsored insurances around the globe to authorize out of country care via single case agreements. - Manage procurement of goods and services for embassy sponsored patients, ensures timely billing and timely payment and partner with Senior Business Manager to provide support to outside vendors.

- Directly supervised team of five patient navigators. - Navigated employee relations issues through performance management, training and coaching. - Built and implemented procedures that aligned operations with best practices, compliance regulations and performance goals, which resulted in increased collections of over $500k across two departments and kept 85 percent of accounts receivable under 120 days old. - Led collaborations with the Central Billing Office to resolve high dollar rejections, rejection trends and review of accounts receivable. - Established and maintained relationships with external partners, including Tower Health, to facilitate billing and payment procedures across our institutions. - With Chair, Director, Operations and Practice Manager, successfully merged newly acquired outpatient practice for Ophthalmology into Drexel operations. o Leveraged minimal resources to create and utilize project management tool. - Strategized with Chair and Administrator to assess departmental structure, implemented and reorganized positions, tasks and workflows to meet current and future organizational needs. - Designed and implemented enhancements to Electronic Medical Record system in order to improve effectiveness and compliance of clinical documentation. - Managed through major change including hospital closure and worked with external entities to establish partnerships and physician presence at alternative sites to continue delivering quality patient care. - Coordinated events and marketing strategies, which resulted in an increase of community visibility and an expanded referral base.

- Coordinated outreach events in order to increase volume for hospital programs.- Connected with referring physicians, practices and organizations in order to build strong and lasting relationships. - Responsible for creating marketing material such as brochures, announcement cards for physicians and hospital programs. - Developed and implemented transportation system for low income and out of area patients. Worked with multiple departments to ensure the safe and efficient transport before and after procedures. - Coordinated with Chief Business Development officer on obtaining single case agreements and service contracts between insurance companies and external entities. - Planned Continuing Medical Education events which included obtaining contracts and payments from vendors, serving as liaison between the CME Office and professional staff, developing and finalizing agenda for events, tracked against budget and reimbursement for events and interfaced with attendees to complete evaluations for CME. - Assisted Senior Public Relations Specialists with generating social media content, crafting articles for internal communication letters and on call duties.

- Developed and managed the gifts, records and stewardship program. Included the recording of 100+ gifts weekly, updating personal information of donors and alumni and sending gift acknowledgements. - Planned and managed five alumni events per year, ranging from board meetings to large galas. - Developed and implemented communications strategies to increase alumni participation. - Assisted Director of Development in creating fundraising strategies by providing up to date financial reports and donor briefings. - Director of the “Roman Run,” increased participation from 100 attendees in 2014 to over 200 in 2015. - Generated content for alumni website and newsletters. - Copy edited and contributed to publications such as the Annual Report, Capital Campaign materials and The Empire on behalf of the Alumni Office.

Susan G. Komen is known for its unrelenting pursuit of a world without breast cancer. Through research, outreach and grants, this organization has given women the tools of education and empowerment as they fight breast cancer. In this role, I obtained and finessed crucial project management skills by working with the Komen Philadelphia team on large scale fundraising and community outreach events from start to finish. Experience: - Collaborated on various community outreach and educational projects such as “Sisters for the Cure.” - Worked closely with the Coordinator of Community Health, Education and Events to plan and manage educational events that further the Susan G. Komen mission. - Communicated with doctors and community organization leaders in order to gather materials needed for educational events.

As an election and voter registration aide, I had the distinct honor of serving the constituents of Philadelphia as well as work with one of the most innovative public servants in our city. It was in this role that I found my love for data analysis and the crucial role it plays in community education. In this position I also learned that when fresh, exciting ideas merge with an established institution, great things can happen. Experience: - Supported the office of Commissioner Al Schmidt through serving as a liaison for constituents. - Triage and aided in resolving constituent complaints and requests. - Conducted research and compiled data for reports on voting irregularities. - Responsible for providing Election Day assistance to voters and political leaders. Worked to address and resolve polling place issues.