Identify and engage with prospective clients to maximize occupancy rates for a 1300-unit multi-family community. Collaborate with management and coworkers to strategize sale goals.• Qualify and manage leads, schedule appointments, conduct onside tours to drive lease application volume.• Manage and identify the status of pending documentation needed from file approvement to lease execution.• Provide recommendations for better efficiency and promote new process improvements so that revenue growth and lead generation can flourish. • Perform weekly traffic, prospect detail, and market analysis reports for upper management. During COVID restrictions, I created virtual video tours to send to prospective residents to drive up sales.CATALINA – 2x2 https://youtu.be/dJ9hlw0c-8YI also provided a link to showcase my reviews I have obtained from clients.https://www.yelp.com/biz/park-newport-apartments-newport-beach?osq=park%20newport%20apartments&sort_by=date_desc

Maintained a minimum of 95% occupancy for a 440-unit apartment community by consistently offering the best customer service. Generated property listings including photos, description, and move-in specials. • Pre-qualified prospects and facilitated the sale with experience in Yardi.• Coordinated with residents and maintenance personnel to execute work orders. • Conducted community tours, prepared lease agreements.• Leveraged strong interpersonal skills with clients to create a sense of ease regarding personal financials, credit screenings, and background checks.

Coordinated and oversaw the completion of contracts and workflow. Collaborated closely with project managers and clients to minimize constructions delays while maintaining an efficient scheduling process that meets projected dated. • Maintained financial accounts by processing customer adjustments in a professionally and timely manner.• Assisted in reviewing proposals, writing contracts, ordering material, and document processing.• Monitored work productivity, material and services were delivered on time.

Provide 4-Diamond level service to all guests inquiring about Pechanga, Room Reservations, Golf and Dining Reservations, and Spa Treatments. Answers any questions about Pechanga Resort & Casino.Accurately input and communicate guests' needs to all departments. Sells Pechanga to all guests and offers up-selling options to drive more revenue to the property.FOUR DIAMOND SERVICE AGREEMENTDisplay a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.KEY RESPONSIBILITIES• Answer incoming calls, an average of 250 calls, with respect to Pechanga’s core values, service guarantees, and departmental guidelines.• Input and maintain accurate information in Opera Management system and Open Course reservation system.• Utilize Computer programs including Microsoft applications and other common utilities.• Maintain property knowledge by ensuring any communication is understood and all information is received.• Ability to provide written communication via email and fax to all internal and external guests.• Ensures a safe and clean work-space• Other duties as assigned

• Managed personnel and work schedules• Assigned lessons to surf instructors• Customer service• Inventory• Trained personnel on how to assist the customers with their reservations• Received and scheduled customer reservations• Handled cash register• Sold BAM (Beach Activities of Maui) Surf products• Customer Service• Responsible for filing and presenting guests with their liabilitywaivers

• Customer Service• Reserved cabanas and gazebos for hotel guests and future hotelguests• Reached monthly sale quotas for the company's products such as Maui Jim sunglasses and AbsolutelyNatural beauty products

• Operated water ride• Customer service

• Cleared luggage jams in a timely and efficiently manner• Scanned/manually entered bar codes of misrouted luggage• Operated GT Conveyor Belt System (both manually and computerized aspects of system)• Assisted Technicians with preventative maintenance• Provided relief coverage for System Coordinators in the ControlRoom• Performed additional duties/assignments required by managementand/or supervisors

• Stocked store shelves• Made sure store was kept clean and performed my daily cleaningduties• Customer service• Prepped meals• Checked in vendors• Served customers and took customers food orders• Closing procedures

• Seated the customers• Took food and drink orders• Buss the tables• Customer services• Prepped food• Served food and drinks• Performed my cleaning duties