I develop and manage a daily schedule for a fleet of over 75 vehicles. I communicate with managers, operators, and customers about scheduling changes, job needs and monitor driver performance to ensure compliance with DOT regulations.

• Coordinate commercial and residential plumbing appointments for national plumbing corporation. Services areas include Camden, NY and Wilmington, DE; Provide back up for Philadelphia, PA.• Received salary increase for excellent service at annual performance review.• Direct crews, vehicles and field units using 3 monitors (dispatcher map and AS 400 system), 2 two-way radio transceivers, and a multiline office landline phone.• Manage on-call schedule and notify technicians of their assigned weeks.• Determine response times for jobs and areas.• Prioritize calls in accordance with urgency, maintaining the dispatch system to ensure maximum efficient capacity of technicians.• Monitor the route and status of all jobs, providing customers and plumbers in the field with information on traffic conditions, obstacles, and requirements.• Maintain customer repair records using computer database to give detailed history of the work performed at their sites to determine validity of a guarantee.• Keen knowledge of plumbers’ skills, job specifications, and schedules.• Interact with managers, schedulers, answering service, and customer services reps.

• Created and served cocktails, draft and bottled beer, and food in a high-volume environment.• Managed and served bar guests and table diners simultaneously.• Built relationships with guests to foster regulars.• Mentored new employees.• Replenished supplies and bottles and re-stocked bar.• Checked guests for proper identification.• Monitored the intoxication levels of all bar guests.• Reported suspicious activity to security and diffused threatening situations when possible.• Counted cash drawer and performing daily cash-out reports with 100% accuracy.

• Managed administrative tasks for a family friendly restaurant, including data entry, maintaining Excel ledgers, document filing, organizing incoming/outgoing mail, and updating company website and calendar.• Processed payroll while reviewing and solving payroll issues on a weekly basis.• Reported disparities in inventory cost and amount to management.• Entered new hire information and updated current employee information on Revel and ADP.• Conducted weekly inventory of four bars, keg room, liquor room, beer room and retail cabinet.• Checked in and stocked daily deliveries.• Wrote and signed checks for verified invoices.• Analyzed data to determine weekly and monthly usage numbers for all restaurant departments.• Corrected clock-in, clock-out errors, tips claimed errors, and scheduling mistakes daily.• Posted daily memorandums for restaurant groups including kitchen workers, bartenders, and runners.• Collaborated with event planner to schedule, confirm, and collect deposits for reservations.• Checked voicemails and returned calls or routed messages in a timely manner.

• Providing exceptional guest service to tourists and residents in a Inner Harbor restaurant.• Informed guest of events, local entertainment, and historic sites for guest convenience.• Guided guests through the 250-item menu; shared knowledge on the ingredients menu selections.• Entered guests’ orders using Micros POS system.• Assisted in maintaining the efficiency of the kitchen and service by delivering dishes to the table.• Communicated with kitchen about guest allergies and dietary restrictions.• Trained new staff members.• Increased revenues by up-selling appetizers, specialty beverages, and desserts.• Processed credit card, cash, and gift card payments; Completed daily financial reports.• Followed all health standards and procedures.