Service Dispatcher
Current
Cincinnati, Ohio, Us
• Coordinate commercial and residential plumbing appointments for national plumbing corporation. Services areas include Camden, NY and Wilmington, DE; Provide back up for Philadelphia, PA.• Received salary increase for excellent service at annual performance review.• Direct crews, vehicles and field units using 3 monitors (dispatcher map and AS 400 system), 2 two-way radio transceivers, and a multiline office landline phone.• Manage on-call schedule and notify technicians of their assigned weeks.• Determine response times for jobs and areas.• Prioritize calls in accordance with urgency, maintaining the dispatch system to ensure maximum efficient capacity of technicians.• Monitor the route and status of all jobs, providing customers and plumbers in the field with information on traffic conditions, obstacles, and requirements.• Maintain customer repair records using computer database to give detailed history of the work performed at their sites to determine validity of a guarantee.• Keen knowledge of plumbers’ skills, job specifications, and schedules.• Interact with managers, schedulers, answering service, and customer services reps.