I am an outgoing and creative person who loves diving into new challenges and building meaningful connections. My journey across various industries has shaped me into a versatile professional, capable of wearing many hats and excelling in diverse roles.Since joining frntlne in 2022 as a Content Producer, I've quickly risen to the position of Head of Production. In this role, I spearhead all aspects of production, crafting engaging content for iconic brands such as Hennessy, Blackmores, Bacardi, and Morphe. My work ensures that our marketing-tech platform empowers frontline team members to engage customers effectively and influence buying decisions.Previously, as Customer Service Manager at Bailey Nelson, I trained a superstar team of agents working across Email, Phone, Livechat, Social Media, and Product Review. I collaborated closely with stakeholders to identify and address issues or opportunities for the company.My passion lies with people, and I am committed to providing excellent service and finding ways to maintain genuine human connections in a digital world.