Jade Phong Email & Phone Number

Paris, FR

Ville De Paris, Île-de-France, France

• Organized a national Tour de France, connecting over 200 artists through networking events, building a creative community
• Planned a national award ceremony, expanding brand visibility by securing high-profile partnerships with Nikon, Adobe, Nike
• Increased social media following by 4,500 in one year, achieving an average weekly reach of 15K

Ville De Paris, Île-de-France, France

• Brand: Le Cercle Boxing
• Engaged with customers to promote boxing classes and merchandise, achieving a 25% increase in sales during my tenure
• Provided excellent customer service at the reception desk, assisting an average of 50 clients per week and ensuring a welcoming environment
• Coordinated class schedules and managed bookings, contributing to improved operational efficiency and reducing scheduling conflicts by 30%
• Developed strong relationships with clients, enhancing customer retention rates by 15% through personalized follow-ups and engagement

Stains, Île-de-France, France

• Intern Psychologist at the PAEJ of APCIS (Association for Welcoming, Prevention, Cultures: Intercommunity and Solidarity)
• Co-led and organized 2 mental health workshops for 35 participants each, resulting in 5 new members
• Facilitated 5 mediation interviews, with 3 participants returning for follow-ups
• Created communication supports, enhancing external engagement by 15%

Ville De Paris, Île-de-France, France

• Main clients: Bonne Maman, Ricard, Headspace, Marque Repère and E.Leclerc
• Led media relations and press coverage for Marque Repère’s 25th anniversary, increasing media mentions by 10%
• Developed press kits and managed promotional campaigns, enhancing brand visibility by 15% enhancing customer engagement
• Coordinated VIP events for high-profile clients, achieving a 90% satisfaction rate
• Conducted CRM-based media analysis to produce reports that optimized client benefits and targeted communication strategies

Luxembourg

• Completed a summer internship as an editor-reporter, publishing 5 articles in the daily print newspaper
• Contributed to the web journal, social media platforms and radio, enhancing multi-channel engagement

Luxembourg

• Restructured post-merger communications, improving employee engagement by 10% through targeted internal communication.
• Developed CRM-driven strategies, increasing message retention by 15% and aligning team communications with business goals.
• Produced monthly reports tracking KPIs, optimizing communication strategies, enhancing cross-functional team performance.
• Coordinated monthly COMEX meetings, for 100+ executives, leading to a 30% increase in event efficiency and engagement compared to previous editions
• Enhanced intranet and onboarding materials, improving new employee integration by 20% during COVID-19.
• Managed communication projects from A to Z, ensuring cohesive messaging and execution across all channels.

Ville De Paris, Île-de-France, France

• Planned 14 high-end weddings, rescheduled last-minute due to lockdown, resulting in a 10% increase in client referrals
• Managed client loyalty programs, creating a database that increased retention by 12% and improved follow-up efficiency
• Handled reception and client meetings, leveraging CRM tools to improve satisfaction by 20%
• Coordinated 20+ meetings between clients and providers, ensuring seamless communication and logistics

Luxembourg

• Completed a summer internship as a Sales and Insurance Assistant at Cardif Life, providing administrative support to the sales team
• Updated over 200 client files, ensuring accuracy and compliance with company standards using CRM software
• Assisted in preparing client documents and presentations, contributing to a 15% increase in customer engagement
• Participated in market research to analyze trends and customer expectations, aiding in the development of effective sales strategies that improved sales forecasting accuracy by 20%
• Engaged with clients through customer service initiatives, enhancing satisfaction and knowledge of Cardif Life's products

Bachelor'S Degree, International Business

Ranked among the Top 10 Business Schools in France Key courses : Customs Management, Export financing, Digital business strategy, Logistic.

Bachelor'S Degree, Psychology

Top 10 Universities in the Field of Psychology in France

Advanced Technician'S Certificate, Communication

Top 10 Schools for Communication and Journalism in France Main Courses : Project and Communication Practices, Communication Cultures.

Bachelor’S Degree, Psychology

First Year, Semester 1

High School Diploma, Specialization In Advanced Economics