Jade Quartey Email & Phone Number

• My key responsibilities include motivating all team members to hit various targets and KPI’s. I ensure everyone is working to a high standard and ensure that each customer is given the upmost service and respect.• I am responsible for keeping on top of admin, including creating and adjusting rota’s, submitting pay roll and communicating companywide if any issues arise.• I was promoted to this role within a year of joining the company due to my enthusiasm and drive. Whilst in a junior role, I repeatedly took on a number of managerial duties, as I am constantly striving to expand my skills set and aim higher.

London, England, United Kingdom

Key responsibilities include being the key point of communication between different sectors that ensures on-time departure and briefing my crew on safety and security. I oversee the business class cabin, ensuring a premium and personalised service to all customers including high-profile guests in line with all British Airways brand behaviours and standards. I have proven that I am able to multi-task and prioritise. I managed a situation where a passenger passed out as the plane was about to land. I had to ensure his medical safety as well as holding the other passengers on board until paramedics arrived. Such incidents require quick thinking under pressurized situations. I was promoted within 6 months of joining the organisation from cabin crew to purser based on demonstrating leadership abilities and the desire to succeed from the start.Training attained includes topics from aviation medicine to people control skills.

Brindisi, Apulia, Italy

My responsibilities as cabin crew include ensuring the safety and security of all passengers on board. I developed strong conflict management skills due to numerous passenger and alcohol related incidents. I learnt how to deal with these in a calm yet authoritative manner and was not afraid to call for someone in a higher position or local authorities if the situation required.

Essex, England, United Kingdom

I developed my selling abilities, as I worked on commission and multiple sales. I was successfully able to make recommendations for additional products to buy in a friendly, non-pressurised manner. I learnt how to interact with various types of customers from different backgrounds, and age groups.Communication and teamwork were essential to ensure everything in the shop ran smoothly. I also achieved employee of the month June 2012 (player of the month) due to my dedication