Jade Sansom Email & Phone Number

United Kingdom

17 DRs across two separate departments.· Strategic leadership around implementation to deliver specific objectives – achieving stretched internal targets customer resolution and quality.· Effective leadership to ensure that the teams are clear about the expected standards of performance, motivated and developed to provide effective and efficient services.· Leading Process Improvement using the lean methodology, in all areas of responsibility, recommending improvements and leading on the delivery of initiatives directly associated to Customer Relations via Root Cause Analysis.· Leadership in effective and appropriate procedures to ensure that policies are adhered to, meeting CCW guidance and best practices.· Manage all aspects of compliance within the Contact Centes and supporting teams.· Design and perform and maintain regular monitoring and auditing -In line with the QA Methodology framework.· Report on and provide leadership against compliance, quality of auditing team performance, risks, and appropriate recommendation.

Driving and facilitating change via end-to-end transformation projects, providing guidance, direction and ensure delivery is on track and within scope and budget.

Responsible for the delivery of projects and small change that will eliminate re-work, streamline processes, provide cost savings and increase customer experience.

Bachelor'S Degree, Criminology

Diploma Of Education, Business And Finance