Jade Sansom Email & Phone Number

Customer Relations (Complaints) & Quality Assurance Manager effectively utilising my skillset with the right methodologies to achieve positive outcomes by successful leadership. I am responsible for creating, directing, and supporting the development and delivery of the operational plans to deliver business solutions and growth objectives. I obtain a working knowledge of relevant strategic principles in leadership, utilising a clear understanding of critical areas of compliance with internal procedures and external regulatory legislation. I implement change, embedding new ways of working, focusing on a continuous improvement culture, and improving customer satisfaction.Recent successes Jan 23 UK CSI 1st place in Complaints Handling in the water Industry, currently 1st Place for the lowest Escalation Rate in the Water Industry at 1.6% MTD, 4.5 days Reduction in Complaints Turnaround Time in a 12-month period – lowest ever recorded at Affinity Water.