• Ensuring the children are cared for and happy throughout the day• Planning daily activities and day trips in line with there development needs• Keeping the parents fully informed of the children’s care • Meal planning a week ahead ensuring meals are healthy and cater to any dietary requirements• Fully toilet training the youngest child • Creating a bed time routine including baths• Full nursery duties including house keeping • Overnight babysitting or working late• Getting the children ready for school and nursery• School/nursery drop offs and pick ups • Housework ex ironing, cleaning, dishes etc • Arranging play dates • Building a relationship with all the children and parents • Creating a positive atmosphere

• Managing a team of 4 covering all aspects of our service• Hosting daily morning meetings for team duties • Authorizing holidays/ managing team resource• Recruitment • Assisting business service manager with the compilation of monthly reports• Create and deliver first impression training • Monitor staff performance and provide feedback and advice on any areas which require improvement• Implement and maintain the company management processes and performance• Ensure the company policies, procedures and standards are correctly implemented and maintained• Track data and provide regular reports• Ensure the workplace is maintained in a tidy and well presented manner at all times • To be aware of day to day health and safety requirements surrounding work area• Prioritise, problem solve and deliver under pressure

• Servicing outbound/inbound calls• Attending manager meetings• Prioritizing work loads• Database processing• Building relationships with field team – Surveyors, Housing Associations, stakeholders • Arranging and hosting face to face meetings with customers• Multi tasking by answering queries over the phone and email• Working in a team and organizing team duties• Booking travel for myself and colleagues• Producing daily reports on outstanding work within the team and individual stats• Carrying out weekly and daily team meetings• Delivering training in large groups and on a one to one basis• Creating project plans to set out future training opportunities• Creating new training material and step by step guides for new and existing employees• Coaching and developing new employees • Knowledge of Microsoft office• Attend face to face meetings with new clients • High productivity turn around in emails and calls• Speaking to senior stakeholders• Leading a team of 8 staff

Interaction with customers via telephoneProblem Solving1st Point of contact for high category customersMulti tasking - taking inbound calls and dealing with jobs coming through on the systemsCarrying out team meetings