Responsibilities:• Assisting the Manager in the daily running of the store• Performing weekly product stock counts and monthly lab stock counts• Authorising and ensuring correct procedures are followed for trade-ins, repairs, refunds and exchanges• Booking in/out deliveries, stock transfers, SRN’s, repairs and customer orders• Processing all customer print and poster orders, running the frontier print lab, hand making personalised gifts and canvases• Advising customers on cameras and associated equipment, providing a complete customer journey including additional aftercare and advice• Running the store in the Managers absence during days off and holidays• Cashing up at the end of day• Preparing banking for collection• Efficiently dealing with customer complaints and concerns, remaining calm and polite at all times to resolve any issues and create a positive outcome for both the customer and company.Achievements:Mystery shop scores of 94% and 96%

Responsibilities:• Taking ownership of all customer enquiries and complaints at first point of contact• Placing customer orders and monitoring their progress through to completion• Supporting all partners and providing cover for other areas when required• Order, print and put out tickets, replenish stock and maintain store cleanliness• Demonstrate products, give comparisons and accurate product information• Above all customer service is priority, going the extra mile to create the best shopping experience for all customers.

Responsibilities:• Answering customer calls and greeting customers in store• Booking appointments in the correct manner dependant on customer requirements• Assisting with customer enquiries and frame selection• Giving accurate advice to customers in regards to their prescriptionsAdditional Roles:I have also gained experience in the management of the clinic and the production process in the lab. Responsibilities for these roles were:• Arriving patients for appointments including sight tests, contact lens checks, hearcare appointments etc• Using pre-screening machines and equipment on patients to perform preliminary checks for the opticians• Setting up and monitoring visual field and DVLA tests• Ordering NHS forms and stationary• Scanning all patient information and adding it to their records• Confirming all appointments for the following day• Using machines correctly to cut lenses of the required prescriptions• Fitting and checking lenses ready for collection• Taking pupil measurements, ordering lenses, glasses repairs and fitting glasses for customers on collectionAchievements:I received a Customer Acknowledgement Award for Customer Service from the company founder and multiple positive feedbacks from customers through the companies feedback surveys.

Responsibilities:• Preparing customer orders including tea, coffee, smoothies, milkshakes and alcoholic beverages• Mixing fresh batches of drinks for the day• Stocking up all bar related items• Maintain bar cleanliness

Responsibilities:• Provide excellent customer service• Give recommendations to customers regarding cameras and equipment based on individual needs• Aftercare advice• Running the frontier printing lab and producing all customer prints• Taking and printing passport photographs to regulation• Making canvases ordered by customersAdditional Responsibilities:• Key holder• Provide cover for the Manager and/or Team Leader• Open and close the store in the absence of management• Monitor daily targets and KPI’s• Update the RBM on store progress• Deal with customer enquiries and complaints• Booking deliveries and repairs in/out• Cashing up at the end of shiftAchievements:• Mystery shop scores of 78%, 99% and 100%• Studied towards and gained an NVQ Level 2 Diploma in Retail SkillsI was also working towards an NVQ Level 2 Diploma in Team Leading but was unable to complete it due to redundancy.