Jade Lai Email & Phone Number

Yeronga, Qld, Au

Brisbane City, Queensland, Australia

Civil Structures, Asset Engineering

Brisbane, Queensland, Australia

Strategic Local Government Asset Assessment Project (SLGAAP)Streamlined Bridge Assessment Process: Contributed to developing a sustainable assessment framework and guidelines for national bridge and culvert stock, resulting in improved standardisation and consistency in assessment and reporting processes. Enhanced efficiency and contributed to the understanding of heavy vehicle access in relation to road infrastructure.Technical Expertise and Research: Contributed to a program of research to investigate bridge family behaviour and generalise findings into bridge evaluation and heavy vehicle access assessment practice. Developed innovative solutions and training materials, improving the capability of asset owners/managers in managing heavy vehicle access requests.Stakeholder Collaboration: Fostered strong relationships with key stakeholders, internally and externally, to achieve organisational goals in the asset assessment space. Collaborated on national solutions, influencing stakeholders and achieving desired outcomes. Promoted a positive and high-performance workplace culture.

Brisbane, Queensland, Australia

Strategic Local Government Asset Assessment Project (SLGAAP)Successful National Project Delivery: Played a pivotal role in planning and delivering a complex national project, securing agreement on objectives and deliverables from key sponsors. Utilised NHVR Project Guidelines and project management methods to ensure quality, schedule, scope, and budget commitments were met. Demonstrated exceptional leadership, communication, and negotiation skills to manage stakeholders at all levels in government and the private sector.Effective Project Management: Assisted the Project Manager in developing and maintaining project management documents, including project briefs, plans, reports, and evaluations. Managed project scope, costs, and schedules to align with milestones. Proactively identified and resolved complex issues, mitigated risks, and coordinated responses to stakeholder questions. Created detailed project schedules, ensuring deliverables were tracked with dependencies and resource assignments clearly identified.Stakeholder Engagement and Collaboration: Built and maintained professional networks and effective relationships with internal and external stakeholders, representing the NHVR as required. Prepared advice to the Project Sponsor and key stakeholders, enabling informed decision-making and managing expectations. Demonstrated strong written communication skills in preparing briefing materials, reports, business cases, and service level agreements.

Brisbane, Queensland, Australia

Network Access Policy, Regulatory Policy & StandardsStreamlined Access Conditions: Led the harmonisation of heavy vehicle access conditions across states by identifying inconsistencies, comparing existing access conditions, and devising best practice solutions. Collaborated with jurisdiction stakeholders and peak industry bodies to drive transport regulation reforms and ensure efficient and safe movement of heavy vehicles. Demonstrated strong research and analytical skills to evaluate outcomes, efficiency, and value for money for government, industry, and the community.Policy Development and Analysis: Provided high-quality analysis and recommendations on legislative, strategic, and operational policy matters. Conducted research, analysed data, and identified trends to inform evidence-based policy proposals and briefings. Developed and maintained effective working relationships with internal and external stakeholders, including government agencies, industry, and the community. Played a key role in the development, implementation, evaluation, and improvement of strategic policy and legislative frameworks.Project Coordination and Leadership: Successfully coordinated projects within statutory and regulatory obligations, ensuring timely completion. Demonstrated strong planning, leadership, and project management skills to deliver effective results in a dynamic environment with competing priorities. Effectively led and managed teams to achieve specific objectives and deliver expected outcomes. Exhibited excellent attention to detail and the ability to work under tight deadlines in the transport regulation sector.

Brisbane, Queensland, Australia

Network Access Policy, Regulatory Policy & StandardsData Analysis and Insights: Developed and implemented metrics and insights to identify trends and issues in heavy vehicle access information, enabling internal customers to address business needs effectively. Conducted in-depth analysis, questioning and interrogating data to provide accurate and actionable recommendations. Created and maintained databases, tracking systems, and performance reports to support evidence-based decision-making. Demonstrated strong analytical skills, attention to detail, and self-motivation in handling complex data sets.Policy Development and Reporting: Assisted in the development and maintenance of operational policies, ensuring alignment with business improvement initiatives. Prepared reports, briefing papers, speeches, and correspondence for executive review. Effectively communicated technical and non-technical information to stakeholders, demonstrating strong written and verbal communication skills. Collaborated with the Access Leadership Team to prioritise operational reporting and data management activities, contributing to informed decision-making.Stakeholder Engagement and Collaboration: Engaged with target stakeholders to ensure accurate information dissemination regarding operational processes and policies. Managed key stakeholder relationships and maintained open lines of communication to address queries and resolve issues promptly. Worked effectively both independently and as part of a team-based environment, fostering a collaborative and inclusive approach. Demonstrated the ability to maintain relational information sets and databases, utilising software packages such as Microsoft Excel for data extraction and reporting.

Brisbane, Queensland, Australia

Leadership and Team Development: Successfully assisted Access Supervisors in leading, managing, and developing a collaborative and highly effective team. Demonstrated strong leadership skills by fostering a supportive work environment and ensuring customer service standards were achieved. Mentored and supported the professional development of team members, resulting in improved collaboration and team performance.Stakeholder Relationship Management: Built and maintained effective working relationships with industry representatives, customers, and government partners. Actively engaged in discussions with key stakeholders, positively influencing amendments related to heavy vehicle policies and practices. Demonstrated excellent interpersonal skills and the ability to develop and manage effective relationships, contributing to the organisation's successful partnerships.Process Improvement and Strategic Planning: Identified and implemented process improvements and demand management strategies to enhance the efficiency and accuracy of the permit application process. Applied analytical and problem-solving skills to manage priorities, deliver quality outcomes, and make sound decisions. Played a key role in developing and implementing strategic initiatives that aligned with business priorities, safety, and compliance.

Brisbane, Queensland, Australia

Streamlined Permit Application Process: Implemented efficient and accurate processes, resulting in a reduction in permit processing time and an increase in customer satisfaction. Improved alignment with safety and compliance priorities, ensuring smooth operations for the heavy vehicle industry.Demand Management Strategy Development: Contributed to the development and implementation of demand management strategies, leading to a cost-effective service delivery model. Achieved a reduction in operational costs while maintaining high-quality service levels for customers and government partners.Stakeholder Relationship Building: Built and maintained effective relationships with industry representatives, customers, and government partners. Strengthened collaboration and communication channels, resulting in improved cooperation, faster issue resolution, and increased access to the transport network at a national level.

Brisbane, Queensland, Australia

Data Collection and Documentation: Successfully collaborated with various business units involved in the collection of Queensland-wide data for input into the ROAMS system. Demonstrated strong interpersonal skills by actively engaging with team members, gathering information, and documenting the process. Prepared a comprehensive technical document outlining the methodology used, ensuring clear and concise instructions for future reference.Alternative Solution Procurement: Took initiative to identify and source alternative solutions for Australian RPM Adhesives. Conducted thorough research, evaluated different products, and recommended suitable alternatives that met quality standards and operational requirements. Demonstrated resourcefulness and problem-solving skills in finding cost-effective and efficient options to improve the current adhesive solutions.QLD-wide Line marking Documentation: Contributed to a significant line marking documentation project covering multiple locations throughout Queensland. Actively participated in site visits alongside the Hemmant ITS Crew, gaining hands-on experience and practical knowledge of line marking processes. Assisted in data collection, documentation, and analysis to support the project's objectives. Showcased a strong work ethic, attention to detail, and the ability to work collaboratively with team members.

Masters Of Engineering Management, Engineering

Activities and Societies: Women in STEM Leadership Scholarship Member of College of Excellence (QUT's program for high-achieving students).

Bachelor Of Engineering - Be, Civil Engineering Major, Transport Engineering And Planning Second Major

Activities and Societies: College of Excellence, Elite Athlete Program

3E+=Energy+Electronics+Electricity+Civil Engineering, Summer School Program, Civil Engineering

Activities and Societies: Jun 2015 – Jul 2015 Wybrzeże Stanisława Wyspiańskiego 27, 50-370 Wrocław, Poland

Sircgcs201, Sircdis301, Sircdis302, Sircdis303, Sircdis304, Sircdis406, Pharmacy Technician

Education record

Subject Captain for Graphics