Epicuren Hotel• Performs daily stand ups with staff to go over our objectives and goals for the day.• Assists with billing inquiries, credit card retrievals, charge backs, and no-show billings.• Resolves guest complaints quickly and efficiently.• Trains staff on necessary skills and pillars.• Enters data, completes daily reports, including daily revenue log.• Anticipates and handles guest requests and satisfies their needs within acceptable guidelines. Resolves guest problems quickly, efficiently and courteously. • Enforces all cash-handling, check-cashing, and credit policies.• Operates all aspects of Front Office computer system, including software maintenance, report. generation and analysis, and simple configuration changes.

Hyatt House Tampa Airport Westshore Location• Kept hotel financial records in order.• Processed invoices, transactions, room charges, refunds, etc.• Checked guests in and out of their rooms.• Responded to guests’ needs, requests, and complaints.• Followed Night Audit checklist, summarizes each night’s operations and listing follow-up tasks for front desk hosts and management• Established efficient workflow process, works with front desk colleagues to improve overall effectiveness of personnel staff and activities

• Organizes luxury travel accommodations on behalf of American Express Platinum Cardmembers.• Create independent itineraries including airfare, hotel, and car rental reservations.• Consult with travel vendors to organize and book travel itineraries.

• Collected payment for transportation and accommodations from customer.• Planned, described, arranged, and sold itineraries, tour packages, and promotional travel incentives offered by various travel vendors.• Consulted with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.• Recorded, organized, and maintained information on clients, vendors, and travel packages.• Invoiced travel bookings. Itemized bookings with base rates, taxes, gratuities, and incidentals.• Provided customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.• Itemized and totaled purchases by recording prices, departments, taxable and nontaxable items; operated a cash register.• Collected payments by accepting cash, check, or charge payments from customers; making change for cash customers.• Balanced cash drawer by counting cash at beginning and end of work shift.• Provided pricing information by answering questions.• Maintained checkout operations by following policies and procedures; reporting needed changes.• Maintained safe and clean working environment by complying with procedures, rules, and regulations.• Contributed to team effort by accomplishing related results as needed.

• Sold Medicare supplement and Medicare prescription drug plans to individuals on behalf of insurance company• Explained features, advantages, and disadvantages of various products to promote sale of insurance policies• Enrolled customers into Medicare prescription and Medicare supplemental plans via voice signature applications• Calculated premiums and establishes payment methods• Conferred with customers by telephone to provide information about Medicare supplemental plans• Entered orders, canceled accounts, and obtained details of customer complaints• Checked to ensure that appropriate changes were made to resolve customers’ complaints/problems• Requested letters, prepared change of address, and reinstated policies• Helped insured members locate missing payments• Referred unresolved customer grievances to designated departments for further investigation and resolution• Answered customers phone inquiries regarding their Medicare Supplement Plans• Helped customers process premium payments and handled payment status• Helped customers and healthcare providers look into claims• Utilized computer database to retrieve information, using Siebel database system