Jade Cole Email & Phone Number

Toronto, Ontario, CA

Toronto, Ontario, CA

• Responsible for the management, recruitment and development of Limelight's Professional Services team. Works closely with Limelight's sales organization to ensure our customers are successful in their deployments.
• Solution design sessions with customers & management of delivery teams
• Development of Limelight's training curriculum and supporting materials
• Ongoing development of Limelight's subject matter expertise in FPM deployments
• Technical support for Limelight's sales organization Limelight is a leading provider of budgeting, forecasting, reporting, consolidations, external reporting & XBRL solutions. By combining our services with the IBM.

Burlington, Ontario, CA

• Responsible for customer support and services teams - focused on ensuring high quality product support and strong product implementation processes to create a closed-loop customer experience.
• Worked with sales on the development of services offerings
• Expanded the scope of support to include global customers and deployments
• Worked with sales account managers to maintain relationships with strategic customers and identify new opportunities within existing accounts
• Collaborated with management to define revenue and operational plans
• Responsible for staff recruitment and development

• Reporting to the CEO, provided oversight of Clarity's FSR, OEM/reseller, Small-Medium Business (SMB) and Education services delivery teams
• Built Clarity Education group to deliver consistently high student evaluation ratings.
• Built scalable external reporting consulting team supporting software sales in excess of $10M for direct and partner sales channels.
• Initiated Clarity Small-Medium Business (SMB) services group to deliver CPM solutions to organizations < $100M in revenue.
• Work with sales to create go-to-market service offerings for Clarity's FSR platform, including External Financial Reporting, e-Tariff and XBRL.
• Responsible for developing and managing Clarity's OEM partner relationships.

• Oversight for Clarity's services group of 120+ consultants
• Created services implementation methodology and documentation standards
• Implemented concept of "subject matter expert" teams within Clarity's services organization.
• Responsible for services utilization, recruitment, development and retention.
• Held regular communication sessions with staff on company direction and implications for services team.
• Defined operational metrics for services organization and reported to management on regular basis.

• Provided direct support to Clarity's sales team, including:
• RFP responses
• Proof-of-concept design/build
• Pre-sales / Solution Engineering
• Responsible for setting priorities and assigning timelines to project tasks.
• Managed Clarity's deliverables on-site and worked directly with clients.

Member of Clarity's product development group, working with COM+, C/C++, Java,.NET and web-service technologies.

Toronto, Ontario, CA

• Administrator of Rogers Wireless revenue information system - an Essbase application
• Responsible for updating, maintenance, support and development of the revenue database
• Assisted in the development, support and administration of Rogers Wireless Executive Information System (EIS), based on Essbase.
• Responsible for the development, maintenance and administration of electronic forms as an integral member of Rogers Wireless Sales Force Automation Pilot team.
• Performed administration and upgrade of the electronic form tracking system.
• Completion of a software integration project involving RemoteWare and the Rogers Broadcasting submission software package.