Jade Crittenden Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

Lead a Global Support Team including all facets of business operations. Provide business analytics to project management, to budgeting and future planning. Instrumental in determining how we run the business and achieve our strategic goals. Clarify and align departmental goals to strategy and lead a diverse team to excellence within a fast-moving, highly agile culture. Create and participate in extraordinary experiences with executive-level customers around the world and drive our business forward.

Charlotte, North Carolina, United States

Provide business consulting services for small to medium sized businesses. Evaluate the current status of client business activities and consult business owners on strategies on how to streamline operations, increase efficiencies, and boost profits. Analyze organizational practices, identify weaknesses, recommend solutions, and provide implementation support. Provide fractional operations leadership services as needed by clients to improve operational efficiencies, financial performance, sales and marketing strategies, and technology and tools.

Charlotte, North Carolina, United States

Oversee business operation services while promoting a culture of positivity, inclusivity, and support. Manage the HR processes including end-to-end onboarding to rapidly bring on new employees to facilitate company growth. Develop and maintain relationships with clients at all functional levels. Analyze and streamline business processes for each department of the company through analysis and collaboration. Ensure regulatory, compliance, and legal rules are followed. Oversee all assigned departments, ensuring each is reaching goals.• Implemented global workforce management system to manage the HR, IT and finance activities for domestic and international team members resulting in a 25% increase in efficiency.• Organized and oversaw project management system to ensure effective time tracking, task management, and accurate reporting for an international team of IT consultants.• Managed the immigration and global mobility initiatives across the organization to ensure immigration process for applicants were completed accurately and in a timely manner.• Devised IT consultant pricing process to ensure accuracy and profitability of billing rates resulting in a 15% improvement in billing rate profit.• Streamlined the hiring process for IT consultants which reduced the average amount of time to hire by 30%.

Charlotte, North Carolina Area

Oversaw the day-to-day operations while building the optimum working environment and processes for the company. Participated in the development of strategies and processes for marketing and growth in new markets. Responsible for recruiting talent and developing training programs designed to train at a high level including measurable levels of accountability. Led team members to ensure all operational tasks for the company continued to be completed at high standards with maximum efficiencies.• Managed successful residential/commercial inspection company including sales & marketing, operations and services divisions.• Successfully planned and led the strategic expansion of residential inspection company into several new markets resulting in 20% increase in new business within 12 months.• Designed and implemented prospecting system for sales team including daily, weekly and monthly measurement of KPIs to increase accountability and business closed.• Oversaw and guided inside sales team to a 23% increase in booking rate efficiency from 68% to 84% over an 18 month period.• Developed and managed in-class and online Continuing Education School for Real Estate Agents facilitating over 100 Continuing Education classes per year.• Collaboratively worked with inside sales team to achieve a 30% increase in average booking price within a 12 month timeframe by strategically selling ancillary services.• Restructured onboarding and training process of services division resulting in a more prepared and efficient service delivery and a significant reduction in errors.

Charlotte, North Carolina Area

Oversaw financial and related accounting activities for specified Region ensuring timely processing of transactions, accuracy of financial results and compliance with internal policies.• Identified/eliminated financial process redundancies and corrected industry regulation deviations via design of internal controls ensuring accuracy of financial results and GAAP compliance.• Facilitated the planning of the annual budget and forecast process for Chapter, Division, and departmental budgets including the identification of major drivers and opportunities/risks.• Reconciled balance sheet accounts, bank statements and donor databases as required for monthly closings. Promptly researched and resolved any discrepancies/issues identified in these processes.• Managed the year-end closing process for the region, including year-end internal/external audit support and the preparation of necessary financial reports/schedules.• Instrumental role in planning and implementing cost-saving strategies that led to a 13% increase in organization’s profitability.

Chicago, Il

Provided overall planning and management of accounting and budgeting process, investments, purchasing, office management and contractual activities and information technology functions required to support the chapter and division offices. Participate as an active member of the management team.• Assessed statewide operational needs of organization and restructured operations team which resulted in increased efficiency, improved communications, and higher productivity.• Evaluated and negotiated equipment lease agreements of key vendors which resulted in cost savings of over 60% and improved service contracts.• Developed and supervised operational strategies for over 30 statewide fundraising events annually.• Analyzed chapter fundraising event costs and developed/implemented cost-saving procedures resulting in a 30% reduction in expenses over 3 years.• Successfully managed the HR hiring process including the implementation of applicant recruiting, screening and onboarding systems resulting in increased employee retention rates.• Prepared timely and accurate analysis of monthly/annual financial reports and presented findings to Executive Leadership team and Board of Directors.

Torrance, Ca

Identified, developed and directed the implementation of key business strategies. Planned and directed the organization's operational activities to achieve stated financial targets and standards for the merchant boarding process and industry guideline adherence.• Stimulated company’s stagnant growth via sales process upgrades which catapulted total processing volume to $13.5 million from $3.8 million in a one year period.• Planned and implemented a series of operational cost controls resulting in over $300k in annual savings and improved profitability.• Facilitated development of a customized CRM system which enabled detailed management of the marketing and lead tracking process thus generating increased sales and operational efficiencies.• Championed a new AP system, cutting client processing costs by 15%, while also improving productivity/accuracy and solidifying vendor relationships.

Torrance, Ca

Developed strategic plans to advance the company's mission, objectives and to promote revenue, profitability, and growth as an organization. Oversaw company operations to insure efficiency, quality, service, and cost-effective management of resources.• Led this fast-paced, high-growth consumer services start-up to the Inc. 500 list of America’s fastest growing privately held companies with a three year growth of 758.4%.• Created infrastructure, systems, and processes which facilitated growth from eight employees and annual sales of $1.8 million to 125 employees and annual sales of over $50 million in five years.• Established a 30-seat, high-volume call center responsible for inbound and outbound calling activities representing the initial step in the sales process.• Revamped an inefficient customer service department by directly monitoring staff performance, training for continuous development and implementing a one call resolution strategy which resulted in increased customer satisfaction and a 30% reduction in cancellations.

Torrance, Ca

Founded tradeshow display company that provided display products and services to commercial, non-profit and government organizations. Developed and implemented manufacturing facility and guidelines, vendor network, production processes, distribution channels, and sales and marketing methods.• Managed all features of business, including client service, sales, buying, accounting and employing and training.• Established and grew customer list to over 350 clients and sales to more than $500,000 in less than 3 years.• Select clients included NASA, Mazda of North America, Toyota Motor North America, Fox Sports International, NASA Jet Propulsion Laboratory, AVP Volleyball Tour, Tupperware, AFLAC, Health Net, Hong Kong Tourism Board, and many more. • Successfully penetrated the University distribution channel by achieving preferred vendor status at the University of Southern California and California State University, Long Beach.

Santa Fe Springs, Ca

Responsibilities included analyzing market needs, identifying opportunities, defining project requirements and developing new products for the computer server and home appliance industries from the conceptual stages, through design, full production and market launch.• Managed the complete development cycle, from concept to release, while meeting all schedule, budget, usability and business objectives.• Managed the development of 5 new products geared towards the computer, home appliance and cruise ship markets leading to over $500,000 in additional revenue.• Effectively led cross-functional product development team including, Sales, Marketing, R&D, Engineering, Quality Assurance, and Production groups.• Reviewed and analyzed existing product lines to ensure that products properly met corporate and end-user requirements.

Aurora, Illinois, United States

Developed and implemented sales/marketing strategies to expand business into the European, Canadian and Far Eastern markets. Evaluated territory sales potential and established distribution network for consumer and commercial product lines. Supervised the planning and execution of various marketing programs.Developed and implemented sales/marketing strategies to expand business into the European, Canadian and Far Eastern markets. Evaluated territory sales potential and established distribution network for consumer and commercial product lines.• Successfully penetrated both Eastern Canadian and European markets building sales to a level that will serve as a solid base for future growth.• Achieved sales quota for Eastern Canada and surpassed sales volume in Europe by 108% in 1997.• Selected, trained and managed activities of independent distributors and sales agents in assigned territories.• Devised pricing strategies based on competitive market conditions in targeted regions and countries.• Selected and organized international trade shows.• Initiated and assisted in the development of a new product line.• Analyzed structure of international product distribution and made recommendations resulting in a substantial decrease in annual shipping costs.

Master Of Business Administration - Mba, Global Management

Bachelor Of Science - Bs, Economics

Bachelor Of Arts - Ba, German