Jade Harris work email
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Jade Harris personal email
As a certified Customer Success Manager, I specialize and delight in providing and maintaining positive customer relations through seamless onboarding, product training, and conducting QBRs throughout the customer life cycle.I take a human-centered approach to making data-driven, proactive optimization recommendations to customers based on their unique business needs using tools like Hubspot, Salesforce, Slack, WebEx, Google Suite, and more.Internally, I bring positivity and value to my Customer Success roles through collaborating across departments to drive process improvements and customer retention. I thrive in the exciting challenges of the tech startup environment and I am especially interested in SaaS.
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Customer Success ManagerThoropass Jul 2023 - PresentNew York, Ny, Us -
Customer Success ManagerIntelepeer Nov 2021 - Sep 2023Dania Beach, Florida, Us* Onboard and train customers on CPaaS solutions as trusted advisor and product expert* Ensure complete client satisfaction and improved retention rate through collaboration with project and account managers by 17%.* Lead consulting and renewal meetings with key internal and external stakeholders including C-suite* Maintain a healthy portfolio of mid-market and enterprise clients including ($175M in net retention revenue) -
Customer Success SpecialistOkendo Jul 2020 - Nov 2021Sydney, New South Wales, Au* Maintained positive relationships with over 400 e-commerce merchants through dedicated customer support * Facilitated seamless customer onboarding and migration through coordination with development team * Educated customer on optimizations and product adoption to improve conversions and increase review submission rates -
Mib Class Representative For Graduate Business Student AssociationUniversity Of Miami Herbert Business School Aug 2019 - Jul 2020Coral Gables, Fl, Us· Vote on graduate business student budget allocation and student enrichment events· Organized networking happy hour through liaising with local venues on budget, schedule, venue, and logistics · Oversaw event to maximize student enjoyment -
Mib Senator For Graduate Student AssociationUniversity Of Miami Herbert Business School Aug 2019 - Jul 2020Coral Gables, Fl, Us· Vote on graduate student budget allocation and student enrichment events· Participate actively in bi-weekly meetings to discuss progression of projects
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Women In Business Committee MemberUniversity Of Miami Herbert Business School Aug 2019 - Jul 2020Coral Gables, Fl, Us· Collaborate with board members on event selection and organization· Increased MIB cohort engagement with Women In Business Club by 20% through organization of networking meet and greet · Organized networking game to facilitate student interactions
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International Customer Success ConsultantMsc Mediterranean Shipping Company Sep 2018 - Jul 2019Geneva, ChConsistently surpassed monthly targets by completing over 400 export bookings monthlyMaximized overall client satisfaction by 55% through providing exceptional customer serviceDecreased departmental expenditures through maintaining an error rate of 0%Consulted with overseas offices to rectify export problems within an average of 24-72 hours Authored departmental templates and emails to streamline booking process for significant high volume clients -
Esl TeacherVipkid May 2017 - Mar 2019San Francisco, California, UsConducted over 400 online one-on-one STEM (Science, Technology, English, Math) classes with over 300 K-12 students in ChinaIncentivized attendance and participation of students through creating original props and rewards systems increasing engagement by 30%Cultivated favorable student-family relationships yielding over 100 ratings of 5 stars for teacher performance -
Administrative AssistantGeorge Sink, P.A. Injury Lawyers Mar 2018 - Sep 2018North Charleston, Sc, Us• Instructed newly-hired administrative personnel on company protocol and expectations• Utilized Spanish/Portuguese skills to facilitate communication between clients and their legal team• Allocated incoming cases to attorneys and paralegals• Answered and directed over 1,000 calls to appropriate parties using multi-line Cisco phone system -
Bilingual Client Intake SpecialistGeorge Sink, P.A. Injury Lawyers Nov 2017 - Sep 2018North Charleston, Sc, Us• Obtains client information by answering telephone calls; interview clients; verifying information• Enter client information into Needles Case Management System• Determines eligibility by comparing client information to Firm requirements• Informs clients by explaining procedures, answering questions, providing information• Sets appointments on calendars to include time, place and investigator availability or office if appropriate• Interaction with legal assistants and attorneys for decision on screening• Advising caller if we can accept their case or not
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Esl InstructorSanguan Ying Oct 2014 - Oct 2015• Developed lesson plans and curriculum to instruct students on grammar, reading/writing skills.• Created original curriculum for beginners to intermediate students, 7th and 8th grade levels.• Conducted private English lessons for children and adult learners.
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Art Sales AssociatePark West Gallery Jul 2013 - Jan 2014Southfield, Mi, UsDuring my time with Park West thus far I have generated sizeable revenue through the sales of fine art. I have effectively honed my ability to adapt to a multi-national and international work environment, as well as my ability to build positive professional relationships and rapport with both new collectors and seasoned art connoisseurs. In addition, I have cultivated my presentation skills, successfully managed inventory of computer software products, art packaging supplies and promotional/marketing materials and assisted in the creation and distribution of promotional/marketing materials to potential Park West art collectors. -
Spanish TutorWake Forest University- Learning Assistance Center Aug 2011 - May 2013Winston-Salem, Nc, UsAssisting students from a beginner's level to an advanced level in Spanish verbal communication skills; reading comprehension; and listening comprehension -
Richter ScholarshipWake Forest University- Learning Assistance Center May 2012 - Jun 2012Winston-Salem, Nc, Us• Self-Taught - Intermediate communication skills in Portuguese both written and spoken• Presented research proposal and budget to Richter Scholastic Committee, successfully earned a scholarship for independent study and travel abroad• Conducted independent research on connection between samba schools and the slum communities for six weeks in Rio de Janeiro, Brazil • Established professional relationships through networking with scholars and professionals in the field• Presented research conclusions during Wake Forest University Undergraduate Research Day 2012
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Professor'S Editorial AssistantWake Forest University- Learning Assistance Center Aug 2011 - Dec 2011Winston-Salem, Nc, UsSpecifically requested by professor to assist in re-establishing publication of Reflejos, a literary magazine written by students Gathered significant information concerning the history of the publication at Wake Forest University Promoted awareness of the publication to encourage/solicit greater student contributions Provided regular feedback to the professor concerning growth in attention and interests of students Implemented a goal to increase the interests of Reflejos by 25% by graduation Submitted photography that was selected as the cover art for the publication
Jade Harris Skills
Jade Harris Education Details
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University Of Miami Herbert Business SchoolInternational Business -
Wake Forest UniversityPsychology
Frequently Asked Questions about Jade Harris
What company does Jade Harris work for?
Jade Harris works for Thoropass
What is Jade Harris's role at the current company?
Jade Harris's current role is Customer Success Manager at Thoropass.
What is Jade Harris's email address?
Jade Harris's email address is jh****@****law.com
What schools did Jade Harris attend?
Jade Harris attended University Of Miami Herbert Business School, Wake Forest University.
What are some of Jade Harris's interests?
Jade Harris has interest in Latin Dance, Marketing/sales, International Relations, Travel, Foreign Language.
What skills is Jade Harris known for?
Jade Harris has skills like Foreign Languages, Intercultural Communication, Teamwork, Intercultural Relations, Latin American Studies, Tutoring, Teaching, Fine Art Sales, Sales, Marketing, Marketing Communications, International Research.
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