· Securing logistic drivers to fill temporary - permanent contracts· Business development· Managing and maintaining client relationships · Sourcing exceptional candidates for a range of differnt permanent roles across the UK and US

· Managing and coordinating the onboarding of new colleagues· Key liaison for screening and vetting of employees· Supporting operations in recruitment drives, and leading on interview assessments· Identifying, capturing and escalating risks and creating action plans to mitigate· Local systems coordinator for all UAM across two sites· Developing and managing effective partnerships with both client and internal support functions to drive business success and future growth

· Managing a team of 8 operational trainers both in an office, and homeworking environment · Recruiting appropriate candidates to develop the training team· Developing material for induction and internal training based on client/KPI requirements· Observations and feedback of training delivery and performance through coaching· Managing team dynamic and results through motivation· Facilitating in team absence – if required· Accountable for change implementation and impact assessment for area

· Managing performance and development of a team of 18 agents· Identifying and supporting individual needs· Coaching a team to achieve KPI’s set by the business· Enhancing team performance and maximizing customer satisfactionDriving employees to promote a culture of collaboration and continuous improvement

· Training both new starters and existing staff, in groups of up to 15· Delivering bespoke training based on needs for improvement within areas of the business· Working both as a team and individually to drive required results