Jade Hitzelberger, Mba Email & Phone Number

Los Angeles Metropolitan Area

Orange County, California Area

• Grew US DTC total sales by 40% from $155M to over $216M and grew store fleet from 50 locations to 100+ stores including (2) Flagship locations – 5th Ave, NYC and Queen Street, Toronto.
• Achieves company goal to improve P&L profitability along with controlling store supplies budgets and personnel/payroll expenses with focus on meeting department and company monthly, quarterly and yearly financial goals.
• Owns all communication to US stores (96 locations) and District Managers. Directs all strategy and planning for introducing more efficient processes to promote business growth.
• Implemented shopping bag redesign and cost savings initiative for 2019 with projected savings of $1.2M vs. previous bag design/type and vendor.
• Manages creation and updates for corporate and store facing P&Ps. Owns review and approval process in partnership with Legal, Internal Audit, External Audit and HR departments.
• Owns the development and redesign of ASICS’ field facing intranet and social community sites (via Google sites) for stores and DMs inclusive of all retail channels: ASICS Full Price, Flagship, Outlet, Clearance.

Orange County, California Area

• Managed construction operations, communication and logistics of store projects. Opened (34) stores, managed (4) store relocations, (21) major/minor store remodels and (19) acquisition rebranding projects.
• Key operational stakeholder for Service Channel (maintenance facilities management software) rollout. Participated in development/customization of site and worked with training rep to organize webinars and.
• Developed and implemented comprehensive communication with guidelines and checklists for all store projects including: openings, relocations and closures. Developed similar communication and strategy for events.
• Streamlined communications to ensure high level of field comprehension and execution. Worked with all corporate departments to gather information and build field communications sent to stores weekly.
• Continually developed and facilitated communication for stores, DMs, and Regional Directors inclusive of policies and procedures, KPI statistics and sales reports, payroll budgets and field workload/promotional.

Orange County, California Area

• Managed construction operations, communication and logistics of store projects. Opened (34) stores, managed (4) store relocations, (21) major/minor store remodels and (19) acquisition rebranding projects.
• Key operational stakeholder for Service Channel (maintenance facilities management software) rollout. Participated in development/customization of site and worked with training rep to organize webinars and.
• Developed and implemented comprehensive communication with guidelines and checklists for all store projects including: openings, relocations and closures. Developed similar communication and strategy for events.
• Streamlined communications to ensure high level of field comprehension and execution. Worked with all corporate departments to gather information and build field communications sent to stores weekly.
• Continually developed and facilitated communication for stores, DMs, and Regional Directors inclusive of policies and procedures, KPI statistics and sales reports, payroll budgets and field workload/promotional.

• Track growth of business including units per transaction, average dollar sales and analyze current business compared to last year
• Ensure processing of shipment is performed efficiently and without error
• Execute floorsets and promotional changes upon corporate directive
• Train brand representatives to provide extraordinary customer service
• Partner with DM and LP to minimize and improve store shrink

• Achieve company and personal sales goals along with average dollar sales, items per customer, multiple sales, sales per hour, and conversion
• Perform all operational duties
• Coach and train associates on selling techniques and product knowledge
• Recruit new talent and build strong selling team
• Work with district manager to improve and meet store goals

• Travel to corporate office and learn new Point of Sale System
• Be proficient in all aspects of new POS system
• Travel to Northern and Southern California stores and train management teams
• Follow up with stores after training and aid in troubleshooting
• Attend weekly conference calls for any updates/new information on system

• Provide outstanding customer service
• Train new employees
• Partner with GSM to reach sales goals and maintain department standards

• Prepared orientation materials for holiday hires and facilitated orientations twice per week
• Trained holiday hires on HR policies and customer service
• Aided new hires in Computer Based Training

• Shadowed Buyer & Assistant Buyer in status and premium denim department
• Prepared orders and completed Monday Morning Reports
• Created advertising spread for Lucky Brand Jeans – published in Macy’s Holiday 2007 Catalogue
• Presented Best Sellers during Ready to Wear corporate meeting
• Assisted in creative meeting with CEO and presented fall and holiday featured looks
• Shadowed Group Sales Manager in Pleasanton, CA (Petites/Seasonal department)

Mba, Business, Global Business Emphasis

Activities and Societies: International Business Initiatives Program - Cambridge, United Kingdom, Paris, France & Brussels, Belgium

Mba, Global Business

Activities and Societies: Lectures from University of Cambridge Professors, Corporate visits to RSM International and Jaguar Motorcars.

Bachelor Of Arts, Italian Studies And Art History